Job Description:

As an IT Support Specialist, you will play a crucial role in delivering superior customer service to our 70 retail store locations nationwide and corporate offices. Under direct supervision, you will install, maintain, test, and repair systems and networks, providing first-level technical support to the organization. You will be responsible for troubleshooting technical issues, documenting, and inventorying the environment, and assisting with the installation and maintenance of computer systems and related equipment.

Responsibilities:

• Provide basic problem solving and assistance on various software applications and hardware systems for department users.
• Perform routine technical assistance and maintenance duties.
• Maintain and update record-keeping systems, document projects, and maintain user instructions.
• Assist with tracking inventory levels of equipment and materials.
• Perform routine technological systems support, maintenance, and testing.
• Assist with the installation, configuration, and maintenance of computers, workstations, and related equipment.
• Place service calls/orders with established support vendors.
• Track work orders/tickets for proper support resolution.
• Dispatch/escalate any unresolved support-related issues with the team.
• Respond to calls/tickets and complete investigations in a timely manner.
• Analyze and recommend ways to improve the efficiency of service.
• Create internal and external procedures to help improve and maintain the quality and efficiency of services offered.
• Participate in project reviews and perform other duties as assigned by VP of IT.
• Maintain currency of knowledge with respect to technology, equipment, laws, regulations, standards, and/or systems.

Requirements:

• Knowledge of computer systems software, applications, hardware, networking, and communications.
• Ability to perform routine preventive maintenance on systems software, applications, hardware, networking, and communications.
• Strong interpersonal and communication skills.
• Ability to determine and resolve basic computer problems.
• Retail industry background preferred.
• Ability to multitask and prioritize multiple goals and responsibilities.
• A reliable self-starter with the ability to work independently.

This is an excellent opportunity to join a nimble yet well-supported team. You will have a chance to cement yourself as a key player on a team at an organization poised for growth. Reporting directly to the VP of IT in the US, you will have exposure to a variety of technologies and opportunities to make a significant impact.

If you are a self-motivated, organized team player with a passion for IT support, we encourage you to apply.