The IT Support Specialist plays an essential role within a service focused technology team committed to advancing The Nightingale-Bamford School’s mission of inspiring its K-12 all girl community to go beyond barriers. This role encompasses a diverse set of responsibilities, primarily focused on delivering comprehensive support for various audio-visual technologies utilized in classrooms and major event spaces. Additionally, the IT Support Specialist role manages the technical logistics of daily school events, maintains the school’s phone system, supports all multi-function printer/copiers and addresses general help desk tickets. This position offers an exciting opportunity for an individual to demonstrate their strong interpersonal and technical skills as they deliver customer-focused support and adeptness in troubleshooting technology.Moreover, it calls for a proactive approach in fulfilling the responsibilities of the role. This is a full time, 12 month, non-exempt position that will start on July 1, 2024.

RESPONSIBILITIES INCLUDE (but are not limited to):

• Ensure the timely resolution and documentation of support requests assigned within IT’s help desk ticket system
• Oversee all classroom audio-visual technologies, which includes inventorying, setup, troubleshooting, general maintenance and user training
• Coordinate AV support for school events, which includes managing the technical setup, ensuring staffing and attending weekly logistics meetings
• Collaborate with AV consultants and technology team to support and document the AV technologies found in major event spaces
• Manage technical support and maintenance for printers and copiers, including liaison to copier leasing company for support and supplies 
• Handle setup, training and maintenance of all phones, users accounts and VoIP services including updates to school phone directory
• Work closely with the System Administrator to support all hallway and office displays
• Work closely with the technology team to provide level 1 support for end-user devices and charging stations 
• Oversee proper storage and e-recycling of phased-out hardware
• Support the school Technology Department as needed and perform all other duties as assigned by the Director of Technology

REQUIRED QUALIFICATIONS:

• Bachelor’s degree or certification in a technology or educational related field
• Minimum 2-3 years of experience in a technology support role, experience in a K-12 environment a plus
• Proficiency with a wide range of audio visual technologies.
• Ability to troubleshoot technical issues
• Excellent communications skills, including verbal, written and interpersonal abilities
• Demonstrated organization and planning skills with a strong attention to detail
• Ability to effectively prioritize multiple competing tasks while collaborating with school staff
• Proactive, self-starter and customer service-oriented approach towards responsibilities

PERSONAL AND PROFESSIONAL CHARACTERISTICS

• A shared understanding of the mission of the School and a demonstrated commitment to the core principles of diversity, equity, and inclusion 
• Demonstrated cultural competence and an ability to understand, appreciate, and work with constituents across varied backgrounds and cultures
• Excellent attention to detail, professional attitude, good judgment, a high level of integrity and a strong work ethic 
• Ability to work in a fast-paced environment with demonstrated ease in effectively prioritizing multiple competing tasks and demands
• Maintains a sense of urgency, yet remains calm in emergency situations
• Is collaborative across all departments and maintains a positive and professional working relationship with colleagues

PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT

• Full-time position, Monday through Friday, 8-hour shift, with occasional evening or weekend work to support school events. May involve lifting heavy hardware and occasional ladder use to access wall or ceiling-mounted technology.

In compliance with NYC’s Pay Transparency Act, the annual base salary range for this position is $85,000- $90,000. Nightingale considers factors such as (but not limited to) scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, as well as market and organizational considerations when extending an offer.

HOW TO APPLY

Interested candidates should apply by submitting a cover letter and resume online at https://www.nightingale.org/careers.

Founded by two bold, visionary educators in 1920, The Nightingale-Bamford School’s mission is to inspire girls to go beyond barriers. Tied to this mission is a broader vision of students who are joyful learners who have the intellectual depth and courage to be critical thinkers, compassionate citizens, and agents of their own lives. Nightingale educates girls’ minds and hearts and, in so doing, infuses their lives with meaningful relationships, teaching them to value difference as a means of growth and empowering them to question the status quo with confidence, empathy, resilience, and reason. 

Nightingale’s commitment to social justice and anti-racism requires that all community members engage actively and thoughtfully in work around diversity, equity, and inclusion. We encourage applications from candidates with broad and diverse backgrounds.

There are currently 710 students enrolled in the school. Average class size is 12, student to faculty ratio is 6:1. The school is located on the Upper East Side in Manhattan near many museums and Central Park. Students come from throughout New York City, Westchester, and New Jersey.

It is the policy of the School to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, creed, religion, national origin, citizenship, age, sex, sexual orientation, gender identity, gender expression, military status, marital status, familial status, caregiver status, predisposing genetic characteristics, actual or perceived domestic violence victim status, disability, veteran status, or any other characteristic protected by applicable law. The School’s employment practices and decisions adhere to the principles of non-discrimination and equal employment opportunity. This commitment to equal opportunity applies to and is reflected in all School activities, including, but not limited to, recruiting, interviewing, hiring, staffing, training, promotions, compensation practices, employee benefits, social programs, discipline, and termination of employment. The School maintains zero tolerance for violations of this policy and expects all employees to abide by and support this policy without reservation.