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Support Specialist

New York, NY | Full Time | Remote
27 Days Ago

Job Description

What and who we are: UltraLinq Healthcare Solutions, Inc. (part of Life Signals Group) is a SaaS cloud-based medical image solution. We give our clients the ability to read, store, report and archive anytime and from anywhere with an internet connection. We are a mature SaaS company with a startup mentality. Our team solely consists of passionate, motivated problem-solvers dedicated to providing exemplary service to our customers as we improve the healthcare experience for healthcare providers and professionals. We nurture a casual, diverse and energetic atmosphere with highly supportive co-workers.

Who we need: We are currently seeking a Technical Support Specialist to join our New York office. This is a great position for someone who enjoys troubleshooting, working as part of a small team, and participating in collaborative process and procedure development.

Why you should apply: If you are thinking of joining the Health Information Technology industry, this position is a good launchpad. You will be introduced to the growing field of cloud-based software and its impact as a disruptor for regulated medical devices, as UltraLinq is cleared by the FDA as a Class II Medical Device and is CE marked as a Class I Medical Device. You’ll also learn about PACS, SaaS, DICOM interoperability, networking imaging modalities and virtual reporting and delivery solutions including HL7 integration.

How to succeed in this role: A successful candidate is someone who takes initiative to explore the features of our product and seeks to understand WHY our features and solutions work rather than just HOW. To join our team, you’ll need to be a quick and flexible thinker and eager to learn as much as you can so you can speak to medical health professionals (sonographers, physicians, medical billers, hospital I.T. administrators, etc.) confidently about UltraLinq.

In this position you will:

  • Apply your technical expertise to quickly resolve both simple and complex problems.
  • Troubleshoot technical problems with clients by phone and via Zendesk.
  • Create FAQs or other documentation for problem solving.
  • Collaborate with the team to document and/or resolve product issues.
  • Maintain excellent customer communication and follow up throughout the troubleshooting process.
  • Provide detailed documentation of reported product issues and resolutions.
  • Deliver constructive product feedback as it is received from customers.
  • Suggest ways in which UltraLinq can improve the overall customer experience.


Experience:

  • Minimum 1 year experience in a customer-facing telephone support role
  • Work or education related experience which required the ability to think critically in order to solve problems
  • A help desk, healthcare information technology or medical background (or a related field of study) is a plus.
  • Experience as a server or in a high-volume retail position is also a plus (skills honed in that role transfer exceptionally well).


Skills/Knowledge:

  • Excellent professional and technical writing skills including tone, clarity grammar, punctuation skills are required specifically for, but not limited to, internal documentation.
  • Outstanding verbal and written customer-facing communication skills.
  • Demonstrated aptitude for troubleshooting and diagnosing technical problems.
  • Must be customer-oriented and provide exceptional customer service to clients.
  • Strong attention to detail, time management, and organizational ability.
  • Able to work independently within defined processes and procedures.
  • A passion for healthcare is a strong plus!


Benefits: UltraLinq values personal and professional balance and growth that’s demonstrated through our offered benefits. Some of which include health insurance offerings, 401K offerings, pre-tax commuter benefits, a flexible Vacation policy, and a Vacation Incentive. We offer a competitive base salary and commission structure for our Sales roles.

Application Instructions: Along with your resume, please submit a cover letter explaining your interest in joining or continuing in the Healthcare IT industry.

A note about our commitment to equal opportunity and diversity:
All qualified persons eligible to work in the United States are encouraged to apply including, but not limited to, all nationalities, religions, gender identities, ages, ancestries, sexual orientations, marital statuses, disabilities, military services, or other non-merit factors.

Skills for Support Specialist

The job skills required for Support Specialist include Customer Service, Troubleshooting, Technical Support, Attention to Detail, Initiative,and Help Desk etc. Having related job skills and expertise will give you an advantage when applying to be a Support Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Support Specialist. Select any job title you are interested in and start to search job requirements.

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Career Path for Support Specialist

The following is the career advancement route for Support Specialist positions, which can be used as a reference in future career path planning. As a Support Specialist, it can be promoted into senior positions as a Technical Customer Support Team Leader that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Support Specialist. You can explore the career advancement for a Support Specialist below and select your interested title to get hiring information.

How to Become a Support Specialist

If you are interested in becoming a Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Support Specialist for your reference.

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