We are seeking an IT Support Specialist to join our team. The primary responsibility of this role is to provide technical support and assistance to end-users in a timely and efficient manner. The ideal candidate will have experience troubleshooting hardware and software issues, configuring computers and peripherals, and managing user accounts.

Responsibilities:

• Provide first level technical support for hardware and software issues
• Respond to service requests and resolve technical issues in a timely and efficient manner
• Install, configure, and maintain hardware and software applications
• Troubleshoot network connectivity and performance issues
• Manage user accounts, including creation, deletion, and modification
• Collaborate with other IT staff to resolve complex issues
• Document and track all service requests in the ticketing system
• Provide training and support to end-users as needed
• Conduct regular maintenance tasks, including backups and updates
• Maintain inventory of hardware and software assets

Qualifications:

• Bachelor’s degree in Computer Science or related field preferred
• 2 years’ experience in an IT support role
• Strong knowledge of Windows operating systems, Office Suite, and other common business applications
• Demonstrated ability to troubleshoot hardware and software issues
• Experience with Active Directory, Group Policy and Exchange
• Excellent communication and interpersonal skills
• Ability to work independently and collaboratively in a team environment
• Willingness to learn new technologies and stay up-to-date with industry trends