Description

Organization Overview: The Goddard Riverside Community Center (Goddard Riverside) and the Stanley M. Isaacs Neighborhood Center (Isaacs Center) are well-established Manhattan community-based agencies that support services to approximately 30,000 New Yorkers. We are two of New York City’s leading human services organizations meeting the needs of children, youth and families, homeless individuals, and older adults through-out Manhattan and New York City. We work every day for a fair and just society where all people have the opportunity to make choices that lead to better lives for themselves and their families.

Program Description: Phelps House is a senior supportive housing residence that provides 167 units of housing for older adults and people with mobility impairment. 

Schedule: Monday through Friday 9:30 am to 5:30 pm

Salary Range: $58,500 - $65,000

Roles, Responsibilities, and Essential Duties

• Schedule annual recertification meetings, assist tenants with filling out documentation, process all necessary verifications, and prepare annual income recertification in accordance with HUD and LIHTC guidelines.

• Work in conjunction with the Social Services team for tenant related matters.

• Assist Building Manager with applicant correspondence and processing. Follow-up with applicants in writing regarding application status.

• Review open work orders and follow-up with maintenance when necessary and file completed work orders

• Run delinquency reports and review with Building Manager and prepare delinquent reminder letters. 

• Coordinate repairs and tenant complaints with maintenance and front desk in absence of Building Manager. 

• Supervise building staff and authorize staff payroll in absence of Building Manager. 

• Maintain tenant files efficiently and in chronological order. 

• Inspect units and building regularly to be familiar with City and State codes.

• Review annual inspection forms, coordinate necessary repairs with maintenance and vendor, file forms and supporting documentation. 

• Assist Building Manager with contacting and scheduling vendors, the updating of vendor files, and ensuring that all vendors are in compliance with invoice submittal guidelines and other accounts payable processes.

• Keeps Building Manager informed at all times in the areas of: property conditions, tenant complaints, suggestions for improvement of property performance 

• Answer telephones, make copies, scans, and faxes, distribute incoming mail and faxes, and other general clerical functions for the property. 

• Assist Building Manager as needed. 

Qualifications/Educational Requirements 

• High school degree, or the equivalent, required. A college degree preferred. 

• Experience working with senior citizens with government subsidized housing a plus

• A minimum of 2 years of administrative experience required. Knowledge of LIHTC or HUD housing required. Able to work independently and effectively as part of a team. 

• Strong problem solving, time management and organizational skills. 

Skills, Knowledge and Abilities 

• Strong customer service skills including the ability to juggle multiple priorities and maintain strong relationships with tenants and vendors. 

• Excellent verbal and written communications. 

• Bilingual English/Spanish a plus

Computer Skills: To perform this job successfully, an individual should have/be: 

• Proficient with Microsoft Office; some experience with property management software a plus. 

Physical Requirements 

• Some walking throughout site and to visit tenants, light lifting and some bending 

Work Environment 

• Office in a residential multi-story apartment building. 

We are committed to building an inclusive workplace community grounded in respect for differences. We support hiring a broadly diverse team of qualified individuals who will contribute to our organizations.

Goddard Riverside and Isaacs Center provide equal employment opportunities to employees and applicants for employment without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, gender identity or any other characteristic protected by federal, state, or local law.

The intent of this job description is to provide a representative summary of duties and responsibilities that will be required of this position and title and shall not be construed as a declaration of the specific duties and responsibilities of any particular position. Employees may be requested to perform job-related tasks other than those specifically presented in this description. This job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.