More Information about this Job

Customer Service Representative - Data Specialist

Location: Remote

Hourly Rate: $15.50

The Customer Service Representative (CSR) Data Specialist will focus primarily on account updates, customer service, in a call center environment, and special projects. This position will have performance benchmarks and production expectations.

Why Choose Rural Metro? As a national leader in private fire protection services, Rural Metro Fire is one of Global Medical Response’s (GMR) family of solutions. Our GMR teams deliver compassionate, quality medical care, primarily in the areas of emergency and patient relocation services. View the stories on how our employees provide care to the world at www.AtaMomentsNotice.com. Learn how our values are at the core of our services and vital to how we approach care and check out our comprehensive benefit options at GlobalMedicalResponse.com/Careers.

Responsibilities: 

• The Customer Service Representative (CSR) Data Specialist manages inbound and outbound calls to ensure compliance with call center metrics. 
• The Customer Service Representative (CSR) Data Specialist provides professional customer service with patients, their agents, insurance companies and any other individual who may contact the business office.
• Interact with other staff members to resolve problems and must ensure that all communication is positive and productive.
• Schedules priorities to meet deadlines as determined by management.
• Perform other duties as assigned.

Qualifications: 

• High School Diploma
• One (1) year of customer service experience in call center
• Outstanding typing skills
• Effective mathematics skills required.
• Effective oral, written, and interpersonal communication skills required.

A Successful Membership Sales Manager has/is:

• A passion for digging deep to identify customer needs and offering a company minded solution.
• A passion for the customer service and service to your community.
• Financially driven for business and individual success.
• A long-term thinker who is a short-term doer.
• Both strategic and tactical in the day-to-day operation.
• A desire to make a very good living and the staying power to see that through.

Why Choose GMR? Global Medical Response (GMR) and its family of solutions are dedicated to delivering compassionate, quality medical care, primarily in the areas of emergency and patient relocation services. Here you’ll embark in meaningful work that will make an impact on you and the customers we service. View our employees’ stories on how we provide care to the world at www.AtaMomentsNotice.com.

Learn how our values are at the core of our services and vital to how we approach care and check out our comprehensive benefit options at GlobalMedicalResponse.com/Careers.

EEO Statement

Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.