IMMEDIATELY HIRING! Dispatch Administrative Supervisor

Our mission of providing care to the world at a moment's notice is at the heart of everything we do. With more than 38,000 employees, Global Medical Response teams deliver compassionate, quality medical care, primarily in the areas of emergency and patient relocation services around the world.

JOB SUMMARY

Reporting to the Communications Manager, the position contributes to the company's success by assisting the Communications Manager in executing Communication Center operations during scheduled shifts.

This person will promote a positive working environment in the Communication Center, by modeling and acting in accordance with company values.

ESSENTIAL FUNCTIONS / DUTIES

Provide leadership and direction in the planning, development, implementation, and monitoring of operational goals.

• Accountable for center operations including staffing, people management, scheduling, invoice management, reporting, corrective action, ordering and receiving supplies and more.
• Ensure that work is completed in a timely and uniform fashion. Certain reporting is due monthly, other reports are on a rolling basis.
• Provides input into center staffing levels and decisions to ensure team member development and talent acquisition to achieve and maintain Communication Center operational requirements.
• Communicate regularly with peer team and Communication Center Manager about operational issues, observations, insights, and suggestions.

Communicates and behaves in a way that promotes a unified Communication Center management team.

• Provides coaching and direction to the team to act and to achieve operational goals.
• Demonstrate a calm demeanor during periods of high volume or unusual events and manage smooth transitions thereafter to keep the center operating to established standards and to set a positive example for the Communication Center team.
• Achieve customer service goals and affect advancements in the quality and level of care provided by the staff at AMR.
• Maintain all employee documentation, changes in status, changes in pay in Workday.
• Ensure the organization meets or exceeds all governmental, regulatory and accreditation standards in all areas of day-to-day operations.
• Support and uphold all policies, procedures, and protocols associated with the operations of the Communications Center and AMR as a whole.
• Maintains regular and consistent attendance and punctuality.
• Ensure that the center's schedule is current, and all changes are made according to the Communications Center policies.

Apply rules equally across all employees, regardless of the reason or conflict with schedule.

• Will act as an internal consultant by leading the design / redesign, development, implementation, and monitoring of process improvement to enhance quality, operational performance, and customer experience
• Maintain a positive working environment that attracts and retains high-quality staff.
• Establish and ensure the AMR organization adheres to prescribed standards of quality assurance and performance improvement.
• Adhere to all company policies and procedures.
• Acts with integrity, honesty and knowledge that promotes the mission and values of AMR.
• Provides operational relief to Communications Center staff as appropriate during times of high intake / call volume by engaging as a Controller and / or Call Intake Specialist as needed.
• Perform other duties as assigned

QUALIFICATIONS

Experience :

• Two (2) years of experience in a supervisory or management position.
• At least one (1) year of experience directing the work of others, preferably providing guidance on call handling and service / dispatch processes;

coordinating the tasks of two (2) or more team members in a call center, service, or retail environment.

• Experience in the Emergency Medical Service field is preferred.
• Experience in scheduling, ordering, invoicing, reporting, and delivering constructive feedback.

Education :

• High School Diploma, GED, or equivalent
• Associates or Bachelors degree preferred

Skills :

• Coordinates consistent operations and leadership between all leadership team members.
• Ability to be impartial and fair while handling employee issues.
• Prior Workday, Kronos, and Oracle experience
• Proficient in Excel, MS Word, MS Teams

EEO Statement

Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.

Check out our careers site benefits page to learn more about our benefit options.

Last updated : 2024-04-26