Oversees a team responding to calls for emergency and non-emergency assistance and dispatching law enforcement, fire fighting, or rescue units. Mentors dispatchers and manages escalated issues. Coordinates training on message codes, situational protocols, and differentiating routine, priority, and emergency messages. Ensures unit response details are thoroughly and correctly tracked. Administers the staff work schedule to ensure adequate coverage. Requires a high school diploma. Typically reports to a manager. Working team member that may validate or coordinate the work of others on a support ...team. Suggests improvements to process, is a knowledge resource for other team members. Has no authority for staff actions. Generally has a minimum of 2 years experience as an individual contributor. Thorough knowledge of the team processes.More Show Less
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To supervise and coordinate emergency dispatch support staff in routine and emergency police communications activities. and to perform a variety of administrative duties relative to assigned area of responsibility. 1. Plans, organizes, supervises, and reviews the work plan for emergency dispatch staff. assigns work activities, projects and programs. manages the dispatcher "call out" procedure to ensure an adequate number of dispatchers are availa...
