27 Member Service Center Specialist I, II, III, or Senior - AK Jobs in Anchorage, AK
Global Credit Union is Hiring a Member Service Center Specialist I, II, III, or Senior - AK Near Anchorage, AK
Overview
Reports To: Assistant Member Service Center Team Manager
Primary Functions: Answer member telephone inquiries and provide excellent member service. Post or record and forward transactions to appropriate departments for processing.
Duties and Responsibilities:
Qualifications
Education: High school graduate or equivalent.
Creditable Experience in Lieu of Education: Not Applicable
Experience/Skills: Prior customer interactive experience. Must have a pleasant telephone voice, demonstrate a mastery of English speaking, comprehension and communicate clearly. Ability to perform multiple functions simultaneously.
Tenure: Member Service Center Specialist II, Category 15, requires six consecutive months tenure in the Member Service Center Specialist I position with performance that meets or exceeds expectations and requires a promotion recommendation by the member service officer and manager. Member Service Center Specialist III, Category 14, requires six months tenure in the Member Service Center Specialist II position with performance that meets or exceeds expectations and requires a promotion recommendation by the member service officer and manager. Directly related work experience and/or accelerated training completion may be substituted for tenure.
Compensation
Salary Pay Range:
- Member Service Center Specialist I (Category 16): $36,582 - $51,947 annually
- Member Service Center Specialist II (Category 15): $38,412 - $55,312 annually
- Member Service Center Specialist III (Category 14): $41,484 - $60,567 annually
- Senior Member Service Center Specialist (Category 13): $44,803 - $66,309 annually
Starting base salary will be determined based on candidate experience, qualifications, education, and local or state wage requirements, if applicable and will fall within the range provided above.
In accordance with our Salary Administration policy, new hire base salaries generally fall within the minimum to midpoint of the listed range.
Benefits
- Short-term and long-term incentives
- Comprehensive medical, dental and vision insurance plan that has HSA and FSA options
- 401(k) plan with a 5% match
- Employee Assistance Program (EAP)
- Life and disability coverage
- Voluntary cash benefits for accident, hospitalization and critical illness
- Tuition Reimbursement
- Generous leave programs to include Paid Time Off accrual, Paid Sick Leave, Paid Holidays
- Click here to view Global’s comprehensive Benefits Programs.
Equal Opportunity Employer
Job Summary
Full Time
Banking
$39k-48k (estimate)
07/23/2023
04/05/2025
globalcu.org
FAIRCHILD AFB, WA
100 - 200
1954
JOHN MAGUIRE
$10M - $50M
Banking
Related Companies
About Global Credit Union
Global is here to grow your dreams. Our business is to serve our members and our community. As a co-operative financial institution, our profits go back to our membership. We offer innovative products and services, low rates, few fees and excellent service. Who can join? You can, if you live or work in Washington State, or Kootenai, Benewah, Shoshone or Latah counties in Idaho. If you are an active duty or retired military person or a contractor affiliated with Fairchild Air Force Base, Aviano Air Base, Camp Ederle or Camp Darby you are automatically eligible for membership. We have locations ...throughout the Inland Northwest and Italy. Plus, we offer access at 6700+ shared branching locations and over 26,000+ ATMs nationwide. Visit https://www.globalcu.org/locations to find a location near you. Our story begins in October 1954. Mary Milla, a secretary who worked at Fairchild Air Force Base, founded the credit union as a means to serve the financial needs of the military and civil service employees. We began as Fairchild Credit Union and have grown to become Global Citizens. What is a Global Citizen? Global Citizens give their time. They make you smile. They're engaged, integrated, transformative. They love this community and its people, And actively do their best to leave this world a better place. We believe in Global Citizens. Be a Global Citizen. #weareglobalcitizens If you want to grow your dreams with world-class service, great convenience and a place to bank that celebrates your community, then join us and be a Global Citizen. Federally Insured by NCUA. Equal Housing Opportunity Lender.
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