About Us

GIRL SCOUTS OF THE USA

Founded in 1912, Girl Scouts of the USA is the preeminent leadership development organization for girls, with 2.5 million members—1.8 million girls and 800,000 adults. Girl Scouts is the leading authority on girls’ healthy development, and builds girls of courage, confidence, and character who make the world a better place. Today, and spanning coast to coast and across the globe, Girl Scouts of the USA is the largest girl focused organization in the United States and a household recognized brand. Many know the organization from its iconic Girl Scout Cookies (yes, they’re delicious!), but Girl Scouts is so much more.

As a mission driven nonprofit organization, Girl Scouts of the USA has been championing girls as they discover their dreams and work together to change the world. From navigating a rocky hiking trail to advocating for climate justice, Girl Scouts of all backgrounds and abilities can be themselves unapologetically as they rise to meet new challenges and discover the issues that matter most to them. GSUSA describes themselves as a team of doers, innovators, problem-solvers, creators, and dreamers collaborating to support Girl Scouts in 111 local chapters and 152 countries and engaging 50 million alumni.

Everything Girl Scouts do builds their curiosity, kindness, and can-do spirit. The Girl Scout community means girls are building their self-confidence by making friends, finding adventure, giving back to their communities, gaining leadership skills, having fun, and earning awards for their achievements. Notably, Girl Scouts of the USA believes their programs should positively impact not girls, but their families too.

That’s why 91% of caregivers say Girl Scouts is welcoming to families of all kinds; 83% of families say Girl Scouts connects them to something bigger; and 8 in 10 families say they value being part of the larger troop community. Engagement with Girl Scouts USA means better academic, social, and leadership outcomes for girls and their networks.

This is a hybrid 2-3 days in NYC office position.

You Will

The Technology Department is a critical driver and enabler for the Girl Scouts movement. This is where technical expertise, such as application development, data engineering and infrastructure support all reside to deliver the best experience for girls, volunteers, and supporters. Directly tied into strategy and innovation, technology solutions crafted in partnership with councils and business partners range from proof of concepts to deployment of highly complex and critical systems. We deliver technology expertise across all the disciplines and key business systems for the GSUSA application portfolio. Come join the team and make an impact!

POSITION SUMMARY

As part of the Technology Leadership team, the Director, Program Management is responsible for successful delivery of both large-scale capital projects as well as evolution of our core capabilities across the portfolio of applications that drive membership, revenue, marketing, and internal operations. This role oversees internal project management staff as well as selection and oversight for external resources for scalability when needed. Establishing GSUSA-wide technology process and rigor around operational excellence for all our tech-enabled endeavors. In partnership with Tech Leads, Legal, Finance, Procurement, and business leadership, create and improve upon project management discipline, including six sigma and lean principles, waterfall, and agile approaches, establishing robust SDLC practices and clear measurable KPIs and success metrics. The Director, Program Management will also build and manage internal and external relationships and foster collaboration with business leaders, team members, partners, vendors, and other stakeholders. This role will be responsible for ensuring that portfolio mgmt., tech roadmap, tech comms is effectively deployed. 

Essential Responsibilities

Lead a team of Project managers and change management while partnering with business stakeholders and subject matter experts to deliver successful projects while managing change. Lead by influence across the organization to define and refine product requirements and a path to execution.

Lead development of concurrent strategic projects that will deliver results to end-users and councils, including budget requests, spending analysis, project status readouts to senior leadership

Own creation and coordination of product success measures, metrics, and KPIs to track and communicate progress accordingly. Create and standardize product-related IT processes ranging from business case feasibility to release planning, product release notes, test plans, implementation materials and internal/external communications using standard project methodologies, e.g. Scrum, SDLC

Oversee product strategy, scope and prioritization, ensuring timely delivery of product features in accordance with stakeholder needs

Collaborate with Product Owners and other IT functions to provide a consolidated view of program deliverables to include colliding deliverables, bottlenecks, and capacity analytics

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Required Competencies

Judgement and Decision Making, High Accountability, Continuous Improvement, and a Growth mindset. Strong people leader, Experience running multiple large projects in matrix organization. Strong fiscal responsibility. Process-oriented.

• Expertise with SDLC and Agile Scrum Master project methodologies; certifications required including working knowledge of project management tools, e.g. Wrike, Jira, Confluence, Visio, MS Project, PowerPoint, etc.
• Exhibit executive presence and presentation skills as this role will require readouts to senior executives and council leadership on project initiatives, status, and recommendations as well as address questions.
• Ability to lead and oversee multiple, concurrent project management teams and balance resources.
• Prepare project budget requests, oversee budgets once approved; report out on budget based on accounting cycles with explanations on variances. Understanding of capital and expense accounting principles, accruals and burn rate forecasts.
• Interact with Legal and Procurement teams as well as outside vendors to draft RFP’s, write Statements of Work and actionable metrics that lead to success of project delivery across multiple external partners.
• Lead and develop internal expertise on project management processes as well as coaching and mentoring staff
• Allocate and balance work assignments; evaluate the performance of assigned staff

REQUIRED TECHNICAL SKILLS

Office 365 or similar suites

MS Ofc 365, Wrike

Atlassian – Confluence, Jira

Required certifications:

Agile Scrum Master or SAFe, Project Management Professional (PMP), SDLC expertise

Six Sigma Lean Principles

REQUIRED EDUCATION AND EXPERIENCE (i.e., degrees, certifications)

Degree or Equivalent Experience:

Bachelor’s Degree, Master’s Degree preferable

Minimum Years of Experience:  8 -10years prior experience in mid-level management, supporting multiple business departments.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

WORK ENVIRONMENT: This job operates in a professional office environment.

POSITION TYPE / EXPECTED HOURS OF WORK: This is a full-time position. Days and hours of work are Monday through Friday with a 35 hour per week schedule. Occasional evening and weekend work may be required as job duties demand.

AAP/EEO Statement: GSUSA is an equal employment opportunity employer.

You Need

Salary Range: $80,500 -$160,000

What We Offer: 

Girl Scouts is powered by people, and we encourage our team members to be their best selves in and out of the office. We place a high priority on flexibility and offer a competitive employee salary and benefits package that includes: 

Paid Time Off:

GSUSA offers 20 days of paid time off, 2 floating holidays, as well as 9 workplace holidays, and year-round early closures on Fridays and preceding most holiday weekends. GSUSA staff also enjoy a paid holiday year-end office closure between Christmas and New Year's.

Other Benefits: 

• Medical and Behavioral Health Coverage
  • Plan options with individual and family coverage which includes wellness, hospitalization, and fertility assistance. 
  • Both plans include GSUSA partial subsidy of premium costs
  • Dental and vision coverage 
• Health Savings Accounts (HSAs) and Flexible Spending Accounts (FSAs) including Health, Dependent Care, and Limited FSA for those with Health Savings Accounts 
• Company-paid life insurance 
• Flexible work arrangements 
• 12 weeks of paid parental leave 
• 401(K) with company match 
• Sick leave 
• Short- and Long-Term Disability for salary continuation 
• Health and Wellness Classes and Activities throughout the year 
• Access to Employee Engagement Groups 

Travel Requirements