Role Description

As a Google Fiber Multifamily Success Manager, you will be responsible for increasing the number of active residential customers within an assigned portfolio of multi-dwelling/multi-family properties (apartments, condos, etc). You will own and cultivate strong relationships with property owners, managers, and building staff to promote the growth and retention of Google Fiber's residential internet, voice, and TV services. You will maximize impact by acting as a single point of contact for staff, and leverage strong relationships to drive penetration growth through customer acquisition programming and events, and successful customer care.

In this role, you'll:

• Meet or exceed quarterly portfolio pen growth sales quota by promoting Google Fiber's internet, voice, and TV services. Drive pen growth through customer acquisition programming and events, and successful customer care retention management.
• Own relationships with property owners, managers, and building staff within an assigned portfolio of multi-dwelling properties. Act as the main point of contact for the property.
• Obtain a robust knowledge of Google Fiber's network and technical deployment, and communicate the Google Fiber value proposition to property management, staff, and tenants.
• Consider the impact of all cross-functional teams on portfolio pen (including sales, marketing, installation, churn, customer service, etc) and make recommendations to drive growth.
• Display solid communication skills internally and externally, and partner with other Google Fiber team members to ensure a seamless, end-to-end customer and partner experience.

At a minimum we'd like you to have:

• High school diploma
• 1-year of employment or school activities related to customer service or sales.
• Valid Driver's License

It's preferred if you have:

• 2 years of experience in sales or strategic account management, carrying a quota, in the ISP or telecom industry.
• Proficiency in SalesForce.
• Proven track record of effective relationship-building or partnership development.
• Demonstrated success managing long-term relationships and meeting customer care success metrics.
• Proven track record of strong work ethic, ability to navigate ambiguity, and solid communication skills.
• Ability to speak Spanish.