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Responsibilities for this Position
Location : USA VA Arlington - 111 South George Mason Dr (VAC292)
Full Part / Time : Full time
Job Req : RQ170995
Type of Requisition :
Regular
Clearance Level Must Currently Possess :
Secret
Clearance Level Must Be Able to Obtain :
Secret
Suitability :
Public Trust / Other Required :
Job Family : Help Desk
Help Desk
Job Qualifications : Skills :
Skills :
Hardware Troubleshooting, Help Desk Support, Microsoft Windows, Technical Support, Troubleshooting
Certifications :
CompTIA - Security CE - CompTIA
Experience :
3 years of related experience
US Citizenship Required :
Job Description :
We are GDIT. The people supporting and securing some of the most complex government, defense, and intelligence projects across the country.
We ensure today is safe and tomorrow is smarter. Our work has meaning and impact on the world around us, but also on us, and that's important.
GDIT is your place. You make it your own by embracing autonomy, seizing opportunity, and being trusted to deliver your best every day.
We think. We act. We deliver. There is no challenge we can't turn into opportunity. And our work depends on a Service Desk Specialist joining our team to support the National Guard activities at Arlington, VA.
At GDIT, people are our differentiator. We are seeking a customer service centered Service Desk Specialist to provide timely and professional Tier I-II support to users.
To be successful in this position you need to be collaborative and willing to work within a team. While you will need to be a self-starter, completing tasks on your own, working together is critical in this role.
You will be interfacing with users and senior staff. Therefore, you should be articulate in your communications. You will need to explain technical intricacies to end users in a way that is easily understood.
You will need to maintain a high-level customer service focus, exhibiting expertise, courtesy, timeliness, and professionalism.
Provide technical support and troubleshooting services for incoming queries and issues related to computer systems, software, and hardware.
Respond to queries either in person or over the phone. Respond to email, IM messages (IM), and voicemail messages for customers seeking help.
Install, modify, and repair computer hardware and software.
How the Service Desk Specialist will make an impact :
What you'll need to be successful :
Outlook Email Client in an Exchange Server Environment
Experience with remote access to users' computers
Experience working with networked printers
Active Directory
Using a ticketing system (Service Now or Remedy)
SharePoint
DoD STIGs / IAVMs
ACAS
Experience working in an SCCM / MECM environment
Could change to full time on site on direction by management or government.
Shift : Monday - Friday. Requires the ability to work any combination of hours (1st, 2nd, 3rd shift, weekends and holidays as requested).
Travel :
Availability to travel, but less than 10%. Most team members do not have to travel.
GDITArmy
GDITpriority
Scheduled Weekly Hours :
Travel Required : Less than 10%
Less than 10%
Telecommuting Options :
Hybrid
Work Location : USA VA Arlington
USA VA Arlington
Additional Work Locations :
We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.
S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation.
We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI / ML, Cloud, Cyber and application development.
Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.
We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day.
We create opportunities for our people to lead and learn simultaneously. From securing our nation's most sensitive systems, to enabling digital transformation and cloud adoption, our people are the ones who make change real.
GDIT is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.
PI240012217
Full Time
Durable Manufacturing
$58k-73k (estimate)
04/28/2024
05/02/2024
gd.com
RESTON, VA
>50,000
1952
Public
PHEBE N NOVAKOVIC
$10B - $50B
Durable Manufacturing
General Dynamics provides business aviation, combat vehicles, weapons systems and munitions services for commercial and government.
The job skills required for Service Desk Specialist include Troubleshooting, Help Desk, Customer Service, Technical Support, Service Desk, Problem Solving, etc. Having related job skills and expertise will give you an advantage when applying to be a Service Desk Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service Desk Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Service Desk Specialist positions, which can be used as a reference in future career path planning. As a Service Desk Specialist, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service Desk Specialist. You can explore the career advancement for a Service Desk Specialist below and select your interested title to get hiring information.