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Description
Technical Support Specialist
Job Type
Full-time
Description
POSITION TITLE: Technical Support Specialist
TEAM: Managed Services & Help Desk
REPORTS TO: Director – Managed Services
FLSA Classification: Hourly, Non–Exempt
OBJECTIVE: As the Technical Support Specialist, under the supervision of the Director – Managed Services, you will assist in first-level troubleshooting and monitoring of AV technology, PC’s, LED displays and related technology. Candidate will field services request and perform applicable remote diagnostics to pinpoint and resolve service issues involving LED displays interactive kiosks, PC’s, Media Players, etc. Candidate will document progress and communicate updates to the client through clear and concise communications. You are responsible for resolving customer complaints involving both software and hardware. You will work with and coordinate technical support within our team as well as 3rd party vendors. On an ongoing basis, you are responsible for maintaining client satisfaction and building ongoing relationships through superior support and communications.
KEY PERFORMANCE AREAS
Essential Functions:
Qualifications:
Requirements
Requirements
OTHER DUTIES
The duties and responsibilities of this position are not limited to those listed in this job description. This job description is subject to revision and will change over time. At times, this position may also perform other duties and responsibilities as assigned. Team members covered under this job description will be notified of any changes.
ENVIRONMENTAL JOB REQUIREMENTS AND WORKING CONDITIONS
PHYSICAL REQUIREMENTS
The physical demands described here are representatives of those needed to successfully perform the essential functions for this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the team member is regularly required to talk or hear. Ability to perform sedentary work which involves sitting for extended period of the time but may also involve walking or standing for brief period. The team member is frequently required to use hands to type, handle, or feel and reach with hands and arms. The team member is occasionally required to stoop, kneel and crouch. The team member may also be required to lift and/or move items.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those a team member may encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job team members are occasionally exposed to moving mechanical parts and high, precarious places. The noise level in the environment is moderate. Occasionally job site noise will be very loud and protective ear covers may be needed. Periodic exposure to factory environment and conditions such as fumes, dust and mist.
ADDITIONAL REQUIREMENTS
All prospective team members must pass a criminal background check and drug test. Candidates must also meet the requirements for an I-9, e-Verify.
Full Time
Specialty Trade in Construction
$106k-134k (estimate)
03/23/2024
04/14/2024
gablesigns.com
BALTIMORE, MD
200 - 500
1980
Private
PAUL GABLE
$10M - $50M
Specialty Trade in Construction
The job skills required for Technical Support Specialist include Technical Support, Customer Service, Problem Solving, Networking, Communication Skills, Computer Hardware, etc. Having related job skills and expertise will give you an advantage when applying to be a Technical Support Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Technical Support Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Technical Support Specialist positions, which can be used as a reference in future career path planning. As a Technical Support Specialist, it can be promoted into senior positions as a Technical Support Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Technical Support Specialist. You can explore the career advancement for a Technical Support Specialist below and select your interested title to get hiring information.
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Career tips from people on Technical Support Specialist jobs
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