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Company Summary: We are a well established, and growing technology firm that provides cutting-edge services to businesses across the country. We are committed to delivering top-quality customer service and innovative solutions to our clients. We are currently hiring a Helpdesk Support Specialist to join our team and provide outstanding helpdesk support to our clients.
Position Summary: The Helpdesk Support Specialist will be responsible for providing first-level technical support to clients via deskside, phone, email, or chat. This person will help troubleshoot technical issues, provide guidance on problem resolution, and escalate issues when necessary. The ideal candidate is a friendly and patient problem-solver with excellent communication skills, strong technical knowledge, and a passion for helping others.
NOTE: This is a hybrid/local position. 100% Remote Candidates Will Not Be Accepted
Key Responsibilities:
Qualifications:
Specialized Experience: At least five (5) years comprehensive knowledge of PC operating systems, e.g., DOS, Windows, as well as work on a help desk. Demonstrated ability to effectively communicate orally and in writing and to have a positive customer service attitude.
This is a full-time position with benefits, including health insurance and a retirement plan. If you are a dedicated, customer-focused professional with a passion for technology, we encourage you to apply for our Helpdesk Support Specialist role today!
Full Time
$50k-61k (estimate)
04/28/2024
05/13/2024
bithgroup.comhome.html
BALTIMORE, MD
100 - 200
1992
Private
ROBERT WALLACE
$5M - $10M
Business Services
BITHGROUP Technologies is an information technology consulting firm and Minority Business Enterprise (MBE).
The following is the career advancement route for Helpdesk Support Specialist positions, which can be used as a reference in future career path planning. As a Helpdesk Support Specialist, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Helpdesk Support Specialist. You can explore the career advancement for a Helpdesk Support Specialist below and select your interested title to get hiring information.