DLH delivers improved health and national security readiness solutions for federal programs through science research and development, systems engineering and integration, and digital transformation. Our experts in public health, performance evaluation, and health operations solve the complex problems faced by civilian and military customers alike by leveraging advanced tools – including digital transformation, artificial intelligence, data analytics, cloud enablement, modeling, and simulation, and more. With over 3,200 employees dedicated to the idea that “Your Mission is Our Passion,” DLH brings a unique combination of government sector experience, proven methodology, and unwavering commitment to innovation to improve the lives of millions.

Responsibilities

The Technical Support Specialist will provide on-site support through various methods including window walk up, phone calls, or ServiceNow support tickets. The support will include but not limited to the following tasks:

• Provide tier 2 and tier 3 hardware and software support for both Windows and Apple based personal computers in an enterprise and research environment.
• Provide specialized scientific hardware support to researchers such as installation and troubleshooting of scientific cameras and microscopes.
• Work in a team or independently to support staff.
• Backup computers using disk to disk backup equipment and disk to network backup.
• Installing, configuring, and troubleshooting current and two generations newer of Apple Mac operating systems.
• Installing, configuring, and troubleshooting current and two generations of newer Microsoft Windows operating systems.
• Installing and configuring scientific peripherals and software in a research environment.
• Installing, configuring laptops and desktops utilizing the baseline image configuration tools and implementing the current set of software and any required specialized software as required.
• Virtual machine software installation and implementation including VMware, Parallels for Mac, and VirtualBox.
• Using Service Now Ticketing software.
• Perform backups using Windows backup for Windows servers as needed.
• Evaluate and recommend software solutions on an as needed basis Including current over the counter solutions (COTS).
• Evaluate, test, and recommend hardware solutions.
• Educate staff in general computer usage and supported applications.

Desired Qualifications

• Preferred: Bachelor's Degree
• 5 years of relevant work experience in IT customer support
• Experience supporting a lab/research/scientific environment where you worked with their specialized equipment (i.e. microscopes, scientific cameras)
• Knows how to use Service Now Ticketing software.
• Demonstrate good customer service skills.
• Adapts to evolving technologies
• Creating and maintaining desktop system images

Benefits: DLH Corp offers our employees an excellent benefits package including - Personal Time Off (PTO), medical, dental, vision, supplemental life with AD&D, short and long-term disability, flexible spending accounts, parental leave, legal services and more. We want our employees to save for their future, therefore we offer a 401(k) Retirement Plan, which includes a matching component. DLH is dedicated to your career development, providing training to help drive success, with access to our best-in-class e-Learning suite for formal and informal learning, professional and technical certification preparation, and education assistance at accredited institutions.