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Overview:
Baltimore City Community College is constantly blending the use of information technology into the everyday functions throughout the College. Therefore, the Client Services Group is committed to meeting our clients’ needs and fulfilling the mission of the College.
As a member of the Client Services Group, this position provides intermediate level technical assistance and support of audio/visual needs in accordance with current trends and innovations in technology as well as BCCC’s policies and procedures. IT Specialist I Helpdesk responds to, coordinates and resolves IT Helpdesk problem calls for campus, administrative, and off-campus instructional technology equipment. Employees provide font-line computer support consistent with current trends and innovative technology as well as BCCC’s policies and procedures. Employees may troubleshoot equipment problems, resolve and/or recommend further action. Provide support/user assistance with computer equipment/software, as well as instructional support including laptop computers with college supported software and computer projection devices. Employees may be assigned to the Student Lab or assist in other areas of the college providing helpdesk support.
Essential Functions:
Required Knowledge, Skills and Abilities:
Position-Specific Requirements:
Work Environment:
This position typically works indoors in a standard IT environment, generally free from hazardous or unpleasant physical conditions. Work involves minimal risk and observance of safety precautions typical of modern office settings. The work environment is highly diverse and demands a high level of cultural competence in interpersonal communications and interactions. The position requires local travel in order to perform duties at all of the College’s campuses. Work hours will be staggered to accommodate onsite support from 7:00 a.m. to 7:00 p.m. Additionally, as operational needs dictate, some late evenings and weekend hours are required.
Physical Demands:
The work entails sitting, standing, walking, bending, stooping, reaching, and lifting to 50 lbs. Work requires eye-hand coordination, manual dexterity, near vision acuity, and the ability to see and read printed material and computer screens. Duties involve oral, written, electronic and telephonic communication; typing; and lifting and transporting supplies/materials. The position is regularly required to handle mobile phone and telephone equipment. Duties involving travel require the operation of a motor vehicle.
Full Time
Transportation
$68k-83k (estimate)
07/16/2023
05/19/2024
bccc.edu
MOORESVILLE, NC
1,000 - 3,000
1947
Private
THOMAS BAILEY
$5M - $10M
Transportation