ASSISTANT FRONT OFFICE MANAGER - FREEHAND CHICAGOWe need an exceptional and passionateAssistant Front Office Manager to join our Front of House team and to supportthe Rooms Division Manager. If you are an inspiring leader and communicator, apeople person through and through and have a genuine desire to be part ofsomething big then your journey should start here. Help us to create anunforgettable experience & be a part of Europe’s fastest moving,ground-breaking, lifestyle & hospitality brand.

WHO ARE WE

Freehand is on a journey.Appropriate, given that we're a shared accommodation brand. Freehand swungthrough the US coolest cities on its way to dominating the world. It burst ontothe scene in the Americas with the launch of our properties in the country’sbiggest markets (NYC, LA, Miami and Chicago) with the acquisition of FreehandHotels. Created for a new generation of urban travelers, Freehand combines thesocial culture of a hotel with innovative design by Roman and Williams, comfortand quality food and beverage at an affordable price.

No biggie. Fast Company namedus one of the top 50 most innovative global companies. We, of course, agree.And now this top 50 most innovative global company (did we mention that?) wantsa pretty awesome Assistant Front Office Manager.

Our spaces are safe andseriously social, in the proudest part of the beating heart of the cities welove. Cultural action, creative pulse and an outstanding way to waste some ofthe finite time the universe has given you - that's what Freehand offers. Holdstrue for staff and visitors equally, and while chic design is always thebackdrop, every Freehand in every destination reflects the unique beat of thatcity's heart.

ABOUT FREEHAND CHICAGO

Welcome to Freehand’s secondoutpost! Designed by Manhattan-based Roman and Williams, the buildingcelebrates the city’s Midwestern heritage with a string of evocative communalspaces and rooms located in the restored 1927 Art Deco building, set among thehigh-rises of the downtown River North neighbourhood – home to some of thecity’s best art galleries, boutiques and restaurants. Featuring 217 rooms andamazing public spaces like Café Integral coffee and breakfast bar and the cozyBroken Shaker Bar, it’s a buzzing, busy space that represents the best ofFreehand. Between the busy social calendar and the ever-changing makeup ofguests and locals coming to play, it’s a particularly fun and fulfilling spacefor everyone in the Freehand Chicago team to work in.

NUTS AND BOLTS OF THE JOB

• Supportingand reporting into the Rooms Division Manager
• Takeownership of the guest journey to ensure that we create a truly uniqueGenerator experience
• Striveto continuously “raise the bar” by improving standards of performance,redefining the hostel experience by achieving outstanding customer satisfaction
• Ensurethat our social spaces embody the Generator brand and culture
• Playa part in ensuring that there is a responsible person (duty manager) onsite atall times
• Buildand lead a FOH team who get Generator and want to be themselves
• Ensurethat your team remains up to date with all local, national and internationaltrends
• Communicateeffectively and appropriately in all directions so that the team understandsits goals and is motivated to achieve them
• Havea comprehensive knowledge of and ensure compliance with all local legislationand regulations pertaining to your department

Naturally this is not intended as anexhaustive list of duties. Other duties as may be reasonably required will formpart of this job description.

WHAT’SIN YOUR DNA

• Passionate for hospitality and the youth travel market
• Passionate for delivering excellent customerservice
• Fluentin English and knowledge of a second language is desirable
• Strongleadership skills with ability to coach, mentor, train and develop crew members
• Hands-onexperience
• Ability to work in a fast-paced environment
• Available to work when needed, including weekends,holidays, and nights
• You must be eligible to work in the EU to beconsidered for this role

YOURROCK STAR EXPERIENCE

• Previous experience working in the hospitality industryand in a similar role
• Possess a high level of commercial awarenessand sales capabilities in addition to excellent leadership skills
• Competent level of IT proficiency
• Conversant in at least one PropertyManagement System

OUR EMPLOYEE BENEFITS

• Birthdayholiday in addition to your yearly holiday allocation
• FertilityTreatment Support Leave - up to three days' paid leave in any one year for anemployee to undergo fertility treatment
• EmployeeBounty Program providing opportunities to earn a compensation for new hirereferrals with no cap on number of referrals made
• Companycontribution towards gym membership fees for all eligible employees – lookgood, feel good, work good
• IdeasAward - Quarterly award to double gross basic salary for 1 month to employeewith most valuable suggestion/feedback
• 2 free nights’ accommodationacross any of our Generator x Freehand properties globally
• Reduced room rates for staff as well as friends and family members (weoperate in several locations across Europe & US so your next holiday issorted)
• International career opportunitiesso you can travel the world while working with us (win-win!)
• Social events, celebrationscalendar & various employee recognition schemes – we never ever need an excuse to let our hair down!
• Onlinelearning tools to help you develop, learn and grow

LOCAL EMPLOYEE BENEFITS

• 9 holidays
• Paid vacations (80 hours per calendaryear)
• Paid sick leave (40 hours per calendaryear)
• Medical Dental Vision (subsidised contributions)
• Life &Disability (employer paid)
• Commuterbenefits
• Voluntaryproducts: Voluntary Life, Legal Shield/ID Shield, Pet Insurance, HospitalIndemnity, critical illness, Accident Insurance and FSA

SO YOU THINKTHIS MIGHT BE YOU?

That'scool. Send us your application in English. If you’ve got questions, get intouch!

Also,check out https://freehandhotels.com/ or our social media pages. Here you maywell find the answers to life, the universe and everything, including why thereare no penguins at the North Pole. We look forward to hearing from you.

Employmentwill be based upon personal capabilities and qualifications withoutdiscrimination on the basis of race, color, religion, sex, gender identity,age, national origin, disability, sexual orientation, or any other protectedcharacteristic as established by law.

Join Usand help us achieve our Vision!