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Shift : M-F 10 : 30AM-7 : 00PM PST
Position Summary
We provide our utility clients with a wide range of energy-saving and renewable energy solutions. From individual utility customers and construction contractors, to utilities, municipalities, and government bodies, our clients have come to depend on our customized energy efficiency programs to help them to meet their energy saving goals.
The Customer Care Specialist is primarily responsible for providing a high level of customer satisfaction by promoting participation in energy efficiency programs.
This position is also responsible for addressing and resolving customer inquiries, problems, and complaints in accordance with company policies and procedures.
You will also be working with others who are passionate about energy efficiency and making a positive impact on the industry.
Essential Duties and Responsibilities
This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary from time to time.
Position Requirements
Education and Experience
Required Skills, Knowledge and Abilities
Licenses & Certifications
Valid driver’s license
Travel Requirements
Willingness to travel up 10% of the time
Estimated Wage Range : Available upon request.
Benefits Include : Medical, Dental, Vision, 401(k), Paid Time Off (PTO), paid holidays, parental leave, and more!
Physical Demands and Work Environment
Note : Reasonable accommodations may be made for individuals with disabilities to perform the essential functions of this position.
The above information describes the general duties and requirements necessary to perform the principle functions of the position.
This shall not be construed as a detailed description of all the duties and requirements that may be necessary in this position.
An Equal Opportunity Employer
Franklin Energy implements the use of dash cams inside their fleet of leased vehicles because the Company believes video surveillance devices (Dash Cams) promote the safety of employees as well as security within the company vehicles.
The Company will not use video surveillance (Dash Cams) for any unlawful purpose including monitoring employees or giving the impression of monitoring.
Our Dash Cam Policy applies to all employees of the Company and temporary agency employees, regardless of whether an employee or temporary agency employee may be driving or riding in Company Vehicles.
The primary use of Dash Cams is to assist in the protection and safety of employees and property, prevention, and detection of criminal offenses such as vehicle vandalism and break-ins and staged-accident fraud, defense of legal claims, driver exoneration, and driver training and improvement.
Last updated : 2024-03-02
Full Time
$39k-49k (estimate)
03/04/2024
04/10/2024
franklinenergy.com
LANSING, MI
200 - 500
1994
Private
PAUL SCHUELLER
$200M - $500M
Franklin Energy is a utility management firm that provides energy efficiency and grid optimization solutions for the residential sector.
The job skills required for Customer specialist include Customer Service, Communication Skills, Billing, Microsoft Office, Customer Care, Customer Satisfaction, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer specialist positions, which can be used as a reference in future career path planning. As a Customer specialist, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer specialist. You can explore the career advancement for a Customer specialist below and select your interested title to get hiring information.
If you are interested in becoming a Customer Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Specialist job description and responsibilities
Maintaining a positive, empathetic, and professional attitude toward customers at all times.
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Responding promptly to customer inquiries.
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Communicating with customers through various channels.
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Acknowledging and resolving customer complaints.
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Knowing our products inside and out so that you can answer questions.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Specialist jobs
Communicate clearly with customers.
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Give credence to customer complaints.
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Understand The Needs Of The Business.
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Listen attentively and actively.
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Make the customer feel comfortable.
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Step 3: View the best colleges and universities for Customer Specialist.