Job Summary/Objective:

The Front Desk Coordinator ensures that all interactions between administration, employees, patients and outside services run as smoothly as possible. The Front Desk Coordinator is the first point of contact in all of our centers. As first impressions are lasting, it is imperative that our personnel portray patience, understanding, and professionalism. In general, this job entails two distinct responsibilities: to greet patients and perform administrative tasks.

Essential Job Functions:

The Front Desk Coordinator is responsible for greeting our patients on the phone and in person, registering patients as they come in, keeping a detailed record of their paperwork, maintaining and managing patient schedules.

• Greets patients in a friendly, professional manner, registering patients as they come in, checking out, and verifying insurance.
• Schedules appointments for new and returning patients using our EHR system
• Answers multi-line phones and either directs the caller or handles the caller's needs
• Maintains scheduled patient information and insurance verification
• Ensures that all patient information in patient's electronic charts is up to date

The Front Desk Coordinator effectively and efficiently manages the lobby or greeting area of the care center while maintaining professional standards, keeps an organized and clean front desk, as well as is entrusted with correspondence and perform clerical duties.

• Direct patients to waiting rooms or other office.
• Notifies departments of arriving patients.
• Cleans work area and keeps desk area organized.
• Send and receive both regular mail and e-mail.
• Sorts incoming and outgoing mail.
• Files paperwork, maintains computer files, performs data entry, orders inventory, processes financial documents, keep appointment calendars, and gives messages to staff and management team.
• Perform other duties as assigned

Required Education and Experience

• High School graduate or equivalent
• One year of related experience

Additional Eligibility Qualifications

• Postsecondary training in office management.
• Computer skills.
• Knowledge of medical terminology

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