**Job Summary:**
We are seeking a Call Center Representative who is fluent in Spanish to join our team. The ideal candidate will handle inbound and outbound customer calls in both English and Spanish, providing excellent customer service and resolving inquiries or issues effectively.
**Qualifications:**
- Proficiency in spoken and written English and Spanish.
- Previous experience in a call center or customer service role is preferred.
- Excellent communication skills and a friendly, professional phone manner.
- Strong problem-solving abilities and attention to detail.
- Ability to manage multiple tasks simultaneously and work efficiently under pressure.
**Responsibilities:**
- Answering incoming calls and responding to customer inquiries in a professional manner.
- Making outbound calls to follow up on customer requests or resolve issues.
- Providing information about products or services and promoting new offerings.
- Documenting all customer interactions accurately in the system.
- Escalating complex issues to the appropriate department for resolution.
- Meeting or exceeding performance goals for call volume, customer satisfaction, and resolution time.
**Benefits:**
- Competitive salary
- Health, dental, and vision insurance
- Paid time off
- 401(k) retirement plan
- Opportunities for growth and advancement in the company
If you are a fluent Spanish speaker with a passion for helping others and providing exceptional customer service, we encourage you to apply for our Bilingual Call Center Representative position.

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