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Job Summary:
Under moderate supervision, the customer service representative anticipates, recognizes and meets the need of internal and external customers. The customer service representative provides prompt, cooperative assistance and seeks ways to increase customer satisfaction and loyalty.
Examples of Essential Functions:
1. Establish trusting relationships with internal and external customers by acting as a source of reliable and helpful information. Serve as a liaison between internal and external customers.
2. Answer incoming calls and transfer them to the appropriate party.
3. Greet and announce all visitors to appropriate personnel.
4. Respond promptly to requests for assistance, including but not limited to: New referral source account set-up, slide requests, report requests, managed care inquiries, and data verification with physician offices (for pre-data and data entry).
5. Prioritize requests and provide an approximate time period for response.
6. Document all calls on customer service information forms, noting name, phone number, time of call, nature of the request, and resolution of the problem and date/time of resolution.
7. Assist with all customer communication projects, including direct mail letters, e-mail announcements, telephone announcements, etc.
8. Initiate and implement quarterly telephone communication with referral sources.
9. Manage service recovery, including necessary and appropriate letters, telephone calls or other methods to keep the customer informed and satisfied.
10. Provide monthly report at quality assurance meetings.
11. Perform other duties as requested, including data entry and /or transcription support.
12. Adherence to Safety Regulations.
Full Time
$38k-49k (estimate)
03/11/2024
05/10/2024
The job skills required for Client Services Specialist include Customer Service, Data Entry, etc. Having related job skills and expertise will give you an advantage when applying to be a Client Services Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Client Services Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Client Services Specialist positions, which can be used as a reference in future career path planning. As a Client Services Specialist, it can be promoted into senior positions as a Client Service Specialist II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Client Services Specialist. You can explore the career advancement for a Client Services Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Client Services Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Client Services Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Client Services Specialist job description and responsibilities
A Client Services Specialist also assists Account Managers to ensure a high level of customer service.
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Build and nurture strong personal relationships with clients.
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Perform other administrative duties as required to build business for clients.
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A positive attitude and the ability to build relationships with clients to provide non-technical problem resolution.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Client Services Specialist jobs
Communicate clearly with customers.
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Know how to close a conversation.
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Learn How to Use Data Analysis / Reporting tools.
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Stay Updated on the Latest Digital Marketing Trends.
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Build and nurture strong personal relationships with clients.
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Step 3: View the best colleges and universities for Client Services Specialist.