Do you aim high? Are you genuinely helpful? Are you looking for a place where you can make a difference, receive ongoing support, and build a rewarding, long-lasting career? Then search no further, you may be a good fit for FirstService Residential!

FirstService Residential is now hiring a Front Desk Associate to join the team at our beautiful community associationn Sonora at Rancho Sahuarita. If you are a people person and have strong attention to detail, please apply today!

This role will have a varying schedule consisting of evenings and weekends.

Job Summary:

The Front Desk Associate greets and provides excellent customer service to all guests entering the facility and provides support/services to the Association staff in the overall operation of the onsite office.

This is an in-office position as we are currently not operating remotely.

Essential Duties & Responsibilities:

• Greet all guests with a warm smile and inviting attitude.
• Receive and respond to resident phone calls; redirect as appropriate.
• Meet with inquiring homeowners in lobby as may be appropriate.
• Facilitate amenity access including acceptance/transmittal of fees and distribution of access cards and other equipment to homeowners as required by community needs.
• Update new/existing owners' information forms in the appropriate system daily or as required.
• Sort incoming mail, faxes, and courier deliveries for distribution
• Enter and process work orders for maintenance requests from homeowners as needed.
• Assist in follow-up on the status of work orders to ensure timely resolution and closure upon notification by vendor or community manager.
• Perform other Community Coordinator duties as assigned by Amenities Center Manager or Community Manager.

Additional Duties & Responsibilities:

• Practice and adhere to FirstService Residential Global Service Standards.
• Always conduct business with the highest standards of personal, professional and ethical conduct.
• Perform or assist with any operations as required to maintain workflow and to meet schedules. Notify supervision of unusual equipment or operating problems and the need for additional material and supplies.
• May participate in any variety of meetings and work groups to integrate activities, communicate issues, obtain approvals, resolve problems, and maintain specified level of knowledge pertaining to new developments, requirements, policies, and regulatory guidelines.
• Ensure all safety precautions are followed while performing the work.
• Follow all policies and Standard Operating Procedures as instructed by Management.
• Perform any range of special projects, tasks and other related duties as assigned.

Education & Experience:

• High School Diploma or Post-secondary education in business, computers, or office management is preferred.

Knowledge, Skills & Proficiencies:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.

• Ability to work within a team environment and independently.
• Exceptional organizational and problem-solving skills.
• High degree of accuracy and attention to detail.
• Excellent computer skills, including MS Outlook, Word, Excel, PowerPoint.

Physical Requirements / Working Environment:

• Able to lift objects weighing up to 30 pounds.
• May require prolonged monitor viewing.
• Ability to work in-office, as we are not currently offering remote work.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Schedule is subject to change based on business needs.

To learn more about our company and culture, please visit: www.fsresidential.com/arizona

• FirstService Residential is an Equal Opportunity Employer. FirstService Residential does not discriminate based on race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All employment is decided based on qualifications, merit, and business need.