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Job Description: Page 1 of 3
Front Desk Agent January 2018
Hotel Name: _____Travelodge_______________________
Job Description
Position Title: Front Desk Agent
Department: Guest Services
Accountable To: General Manager and Front Office Manager
Supervises: No Associates
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Job Requirements
Education
 Minimum requirement is High School completion certificate. Four-year College or Hospitality degree is preferred, and/or equivalent work experience
 Brand certification programs are preferred
Experience:
 Previous guest service experience essential, minimum 3 years
 Prior hotel is preferred
 Brand experience is preferred
 Strong guest service skills required
 Must have a valid driver's license from the applicable state
Physical Requirements
 Long hours sometimes required.
 Light work-Exerting up to 30 pounds of force occasionally, and /or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects
 Ability to stand for long hours at a time _____________________________________________________________________________________
Primary Objective of Position
To increase guest satisfaction by providing efficient and courteous guest service in accordance with the standards of the hotel.
Understands and implements company’s Mission, Vision and Core Values at all time.
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Major Areas of Accountability
1. Meets and exceeds guest expectations by providing service and teamwork
 Provides value added service to guests by doing whatever reasonable and possible to meet or exceed guest expectations
 Communicates effectively with guests, co-workers, supervisors
 Demonstrates teamwork by cooperating and assisting co-workers as needed
 Handles difficult situations effectively
 Meets service standards
 Performs other duties as required to provide service and teamwork
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Job Description: Page 2 of 3
Front Desk Agent January 2018
2. Provides quality service to the guest by responding to their requests promptly, efficiently, and courteously during check-in, check-out, and throughout stay
 Registers, processes, and greets guest promptly, welcoming him/her to the hotel
 Responds to guest requests for information about the hotel
 Arranges for special services requested by the guest
 Stays current with developments in the hotel by reviewing the communication log book each shift; updates log book for next shift
 Arranges fulfillment of guest services by working with housekeeping, reservations, and maintenance
3. Minimizes loss of revenue by adhering to all established credit and inventory control procedures
 Insures all guests establish credit or pay cash upon check-in
 Monitors guest accounts to insure adherence to hotel credit limits by and verifies accuracy of registration information
4. Improves timeliness of cash flow by adhering to all established credit and inventory control procedures
 Verifies all information on reservations: check-in date, name, address, method of payment, etc.
 Retrieves proper name and address verification and proper approval codes for cash and credit card paying guests
 Identifies and records special billing instructions
 Completes shift closing check-lists, accurately by getting appropriate approval signatures and authorization codes
 Adheres to hotel policies regarding the use of cash banks, drop/deposit logs, etc
5. Increases revenues by offering guests upgraded rooms and promoting hotel amenities and outlets
 Promotes food and beverage alternatives within the hotel
 Follows yield management procedures while making room reservations
6. Demonstrates a working knowledge of all services and facilities of the hotel and effectively assists the hotel's guests
 Issues safety deposit boxes to guests upon requests
 Property processes guest mail, messages, and packages to insure their receipt by guests
7. Adheres to hotel policies and procedures
 Attends work on time as scheduled
 Follows hotel grooming and dress standards
 Minimizes safety hazards by following all safety rules and procedures
8. Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance.
9. Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position.
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Job Description: Page 3 of 3
Front Desk Agent January 2018
10. Maintains a favorable working relationship with all other company associates to foster and promote a cooperative and harmonious working climate.
11. At all times projects a favorable image of the hotel and company to the public.
12. Assists with any other tasks and projects as needed to complete daily hotel operations to provide and maintain excellent service and teamwork
13. Completes any training requested by GM

Job Type: Part-time

Pay: $14.50 - $15.50 per hour

Benefits:

• Health insurance

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• On call
• Weekends as needed

Work setting:

• In-person

Experience:

• Hotel experience: 1 year (Required)

Work Location: In person