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Scope of Position:
The Front Desk Supervisor is responsible for ensuring the operation of the front office and night audit in an attentive, friendly, efficient and courteous manner, providing all guests with quality service prior to and throughout their stay, while maximizing room revenue and occupancy. Maintains an active supervisory role in respects to all front office departments.
Position Responsibilities and Qualifications:
Education & Experience:
· High School Diploma or GED certification and equivalent work experience required.
· Certification preferred: Certification as required by franchise.
· Alcohol certification required.
· Minimum 2 years of hotel front desk experience required.
· Previous Supervisory experience in a hotel desired
· Proven financial knowledge and solid computer skills required.
· Valid driver’s license from the applicable state and MVR in good standing.
Physical Demands:
. Long hours sometimes required, including nights and weekends.
· Light work-Exerting up to 50 pounds of force occasionally, and /or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
· Ability to stand for long hours at a time, sometimes for entire shift.
· As MOD, ability to move quickly to various departments on property.
Required Competencies
· Must be able to convey information and ideas clearly, both oral and written.
· Must work well in stressful, high-pressure situations, particular with upset guests or staff members.
· Must be able to evaluate and select among alternative courses of action quickly and accurately.
· Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.
· Must be effective at listening to, understanding and clarifying concerns and issues raised by team members and guests.
· Must have the ability to assimilate complex information, data, etc. from disparate sources and consider adjust or modify to meet the constraints of a particular need.
· Must be able to prioritize departmental functions to meet due dates and deadlines.
· Must be able to work with and understand financial information and data, and basic arithmetic function.
Full Time
$34k-48k (estimate)
04/24/2023
05/16/2024
The job skills required for Front Desk Supervisor include Front Office, Problem Solving, Listening, Service Quality, etc. Having related job skills and expertise will give you an advantage when applying to be a Front Desk Supervisor. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Front Desk Supervisor. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Front Desk Supervisor positions, which can be used as a reference in future career path planning. As a Front Desk Supervisor, it can be promoted into senior positions as a Front Desk Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Front Desk Supervisor. You can explore the career advancement for a Front Desk Supervisor below and select your interested title to get hiring information.
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Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Front Desk Supervisor job description and responsibilities
Typically managing a team of billing specialists and clerks, a billing supervisor must set goals and guidelines, gather and analyze billing data, develop reports to be presented to directors and other executives, and create strategies to optimize billing
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Front Desk Supervisor jobs
The hotel front desk supervisor must deal with any complaints quickly and efficiently, or the hotel manager will have to be contacted.
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Soft skills like Customer Satisfaction, Time Management and Teamwork are essential for Front Desk Supervisor roles and jobs.
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