Overview

Clear Edge Filtration is looking for an experienced Customer Service Representative to help support 1-2 regions within North America. The Customer Service Representative is responsible for providing excellent customer service in their assigned territory and/or with assigned accounts by utilizing excellent, in-depth knowledge of company products as well as team members within the Customer Service and Sales Department. 

Responsibilities

• Partners effectively with the Territory Sales Manager to drive customer relationships.
• Identify, research, and resolve customer issues using Microsoft Business Central.
• Urgently and accurately responds to all customer requests including price quotes, samples, and additional inquiries.
• Partner with Supply Chain team to ensure communication with customers on issues with orders, etc.
• Create price quotations for standard items and partner with Engineering/Product Management for pricing on non-standard items.
• Acts as internal sales support for assigned territory to achieve or exceed sales quotas and goals.
• Maintain files of active customers, prospects and former customers within territory.
• Creates purchase orders, invoices and return good memos and shares with the appropriate department for action.
• Drives sales of all Clear Edge products by actively prospecting and cold calling within designated territory.

Qualifications

Education and Experience:

• 5 years of customer service experience required.
• High School Diploma required.
• Bachelor’s degree preferred in Business or other related field.
• Experience with Microsoft Suite including Excel, Word, Outlook a required.
• Experience with Microsoft Dynamics Business Central a plus.

Other skills and abilities:

• Strong organizational skills.
• Go-getter attitude.
• Strong attention to detail.
• Ability to multi-task and act with urgency.
• Ability to problem solve.
• Ability to communicate effectively internally and externally.

More About Filtration Group

Filtration Group is on a mission to make the world safer, healthier and more productive. With a passionate workforce, global footprint and world class engineering and manufacturing capabilities, we are driving innovation and developing solutions across a broad spectrum of applications in the fast-growing and rapidly-evolving global filtration industry. We are committed to maintaining an entrepreneurial culture built on a foundation of trust and in which our leaders exhibit a strong bias for action. The Company began in 2009 and has rapidly grown organically and through a thoughtful acquisition strategy to be a global leader in the highly attractive filtration industry. Filtration Group has the broadest portfolio of solutions in the industry and has had a particular focus on building a leading platform of solutions focused on the Life Sciences and Indoor Air Quality end markets which are rapidly growing in the current market environment. Filtration Group produces mission critical products with high replacement rates. Over 80 percent of the Company’s revenue comes from replacement / consumable products, many of which are specified into customer’s products or processes. With revenues over $2 billion, Filtration Group is consistently recognized as the fastest growing and one of the largest filtration businesses in the world and has a global footprint of 141 facilities in 28 countries. Filtration Group has over 10,000 employees who are united in their Mission to make the world safer, healthier and more productive.