Job Overview:

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional service to our customers, addressing their inquiries and concerns, and ensuring their overall satisfaction. If you have excellent communication skills, a passion for helping others, and enjoy working in a fast-paced environment, we would love to hear from you.

Responsibilities:

- Answer incoming calls and respond to customer inquiries in a professional and timely manner

- Provide accurate information about products, services, and promotions

- Assist customers with making payments, processing policy changes, submitting claims, and resolving any issues or complaints

- Conduct outbound calls to follow up with customer pending cancellations, missing documents, and policy reviews on renewals.

- Utilize phone etiquette skills to ensure positive customer interactions

- Perform data entry tasks accurately and efficiently

- Analyze customer needs and recommend appropriate solutions or cross-sell additional products/services

- Communicate effectively with customers via phone, email, or chat platforms

- Maintain thorough knowledge of company policies, procedures, and product/service offerings

Qualifications:

- High school diploma or equivalent required; college degree preferred

- Previous experience in customer service or a related field is a plus

- Bilingual proficiency in English and Spanish is highly desirable

- Strong communication skills, both verbal and written

- Excellent problem-solving abilities and attention to detail

- Ability to multitask and prioritize tasks in a fast-paced environment

- Proficient in data entry and navigating computer systems/software

- Comfortable making outbound calls and engaging in cross-sell opportunities

- Ability to work independently as well as part of a team

At our company, we value our employees and offer competitive compensation packages along with the opportunity for career growth. Join our team of dedicated professionals who are committed to delivering exceptional service to our customers.

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off

Experience level:

• 1 year

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 1 year (Preferred)
• Sales: 1 year (Preferred)

License/Certification:

• Property & Casualty License (Required)

Work Location: In person