Fairstead is hiring a Resident Services Coordinator to provide support and referral services to a population of residents in subsidized multifamily properties. They will monitor the resident’s living conditions and help residents maintain and improve their quality of life.

What’s in it for you?

• Generous employer contribution for Medical and Dental through United Healthcare
• Employer Paid Vision Plans
• Company Matched 401(k) Retirement Plan: 100% of the first 3%; 50% of the next 2%.
• 13 paid Holidays
• 15 days of PTO
• 7 Sick days
• Employer Paid Life Insurance
• Flexible Spending Account
• Nationwide Pet Insurance
• Disability Insurance
• Laser Correction Discount
• Employee Discounts on appliances, apparel, and more!

RESPONSIBILITIES:

• Work collaboratively with residents to survey their interests in programming and related activities.
• Host quarterly meetings with residents.
• Develop an outcomes-based work plan for the community.
• Coordinate community impact programs involving After-School Tutoring, Workforce Development, Health/Nutrition, Financial Literacy, Broadband Access, and Seniors.
• Create a communications plan to inform residents of meetings, programs, and special events.
• Provide direct case management support to prevent evictions, utility cut-offs, and to help ensure food security and health.
• Help facilitate voter registration drives.
• Track and report on program effectiveness.
• Work as a liaison between Community Managers and residents to ensure resident preparedness for annual recertification's.
• Participate in internal and external workgroups to support civic activities and stay current on emerging neighborhood issues.
• Provide crisis intervention support.
• Provide fundraising support for grants, special events, and campaigns.
• Educate residents on service availability, application procedures, job training, etc. Advocate for residents in these areas.
• Develop and execute or facilitate family development and parenting events for all populations.
• Work closely with management and as a conduit with at risk households to prevent eviction for non-payment of rent or for violations of lease agreements.
• Work as a liaison between Community Management and residents during construction period to ensure compliance with Low Income Housing Tax Credit qualifying and assist residents impacted by construction in their home.
• Coordinate non-profit partners and community organizations programming on site or offsite
• Serve as primary contact for residents, non-profits and city/state agencies for the implementation, registration of and participation programs and events.
• Serve as resident liaison for community meetings and social services, programs, and events.
• Identify issues and opportunity ongoing to better serve residents and support Fairstead’s mission.
• Serve as community relations liaison as needed for public meetings, Tenant Association meetings and events.
• Work with Property Management Team, track and maintain day-to-day social services activities at the property and in accordance with local, city, state and federal guidelines.
• Maintain a Resource Directory that includes a listing of state and/or local service providers that residents can contact for assistance.
• Maintain consistent documentation of program activities, case management notes, and reports

Requirements

To perform the job successfully, the following skills and/or experience is required to qualify for the position.

• Bachelor’s degree in liberal arts, social work or related field; Master’s in social work or related field preferred. LMSW preferred but not required. AmeriCorps and VISTA experience welcomed.
• Demonstrated volunteer and community experience.
• Bilingual in Spanish and English preferred.
• Positive outgoing attitude and excellent customer service skills.
• Proficient listener with excellent interpersonal skills, including tact and diplomacy.
• Proficient in the Microsoft Office Suite. Demonstrated working knowledge of computer applications and data tracking systems like Family Metrics and Yardi.
• Able to effectively present and information and respond to questions from management, vendors, and associates.
• Adhere to tight deadlines and quick turnaround for deliverables.
• Ability to work collaboratively in a dynamic environment where adaptability is imperative.
• Strong written and oral skills.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• On call
• Overtime
• Weekends as needed

Ability to Relocate:

• Jacksonville, FL: Relocate before starting work (Required)

Work Location: In person