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Position : Desktop Support Tech
Location : 5301 Stevens Creek Blvd, Santa Clara, CA- 95051
Duration : 6 Month contract on W2
Pay rate - $20-24 / hr. on W2
Responsibilities
Performs basic and moderately complex troubleshooting and repair activities, typically associated with an end-user environment, including but not limited to PCs, desktops, laptops, tablets, and printers.
Provide support to client-identified VIPs
Responds to change management requests, including installing new PC equipment, providing end-user desk-side support, and other related activities.
Perform Install / Move / Add or Change (IMAC) activities.
Perform all assigned desk-side support activities
Display outstanding technical and professional services skills at all times
Meet - established customer service satisfaction levels and other operational / customer service metrics as outlined in established guidelines
Proactively communicate with the end user and service desk personnel regarding arrival times, repair time estimates, and the status of the repair
Understands and follows all documented service operations policies and procedures.
Education and Experience :
Typically requires technical school certification or equivalent of 2-4 years of relevant experience
Certifications and Qualifications :
Maintain all required OEM Certifications as directed by Management
Knowledge of relevant software and hardware systems
Understanding of ITIL methodologies
A certification is desired
May require additional customer-specific certifications or training as required
Skills :
Excellence in communication and customer-facing skills
Strong oral, written, and interpersonal skills
Ability to follow instructions and processes with minimal instruction
Ability to lift and move computer equipment up to 50 lbs.
Must own a basic repair kit
Additional requirements may exist if the offer of employment is extended.
Last updated : 2024-03-22
Full Time
IT Outsourcing & Consulting
$67k-85k (estimate)
03/24/2024
03/29/2024
eteaminc.com
SOUTH PLAINFIELD, NJ
500 - 1,000
1999
Private
BIPIN TAHKUR
$50M - $200M
IT Outsourcing & Consulting
eTeam provides industry-specific, SOW-based services, and global contingent workforce managementsolutions.
The job skills required for Desktop support technician include Customer Service, Desktop Support, Service Desk, etc. Having related job skills and expertise will give you an advantage when applying to be a Desktop support technician. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Desktop support technician. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Desktop support technician positions, which can be used as a reference in future career path planning. As a Desktop support technician, it can be promoted into senior positions as a PC Maintenance Technician III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Desktop support technician. You can explore the career advancement for a Desktop support technician below and select your interested title to get hiring information.
If you are interested in becoming a Desktop Support Technician, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Desktop Support Technician for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Desktop Support Technician job description and responsibilities
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Desktop Support Technician jobs
Earn bachelor's degree or equivalent.
01/30/2022: Omaha, NE
Gain experience with operating systems.
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Practice fixing common computer problems.
03/05/2022: Anderson, IN
Seek technical support positions.
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TAKE A RELEVANT TRAINING PROGRAM.
03/02/2022: Minneapolis, MN
Step 3: View the best colleges and universities for Desktop Support Technician.