Job Type

Full-time
Description
Company Overview
Biomerics is a world-class manufacturer and innovative polymer solutions provider for the medical device and biotech industries. As a vertically integrated company, we specialize in designing, developing, and producing medical devices for diagnostic and interventional procedures. We are focused on next-generation solutions for vascular access, electrophysiology, cardiac rhythm management, neurovascular, structural heart, and cardiovascular markets.
At Biomerics, we are dedicated to our diverse employee base. We understand that a strong, skilled, and engaged workforce is the foundation of our continued success as a business. We strive to live up to the Biomerics values in all our interactions. It is an exciting time to be part of our collective team, and there is no limit to the impact that can be achieved here at Biomerics. We improve and advance the lives of our employees and patients who depend on our products.
At Biomerics, we believe in integrity, partnership, empowerment and accountability, trust, agility, teamwork, and excellence, and we care. Our team-oriented, customer-focused corporate culture prioritizes building strategic, mutually beneficial partnerships with customers and our team members.
Job Description
Biomerics is looking for a talented IT/IS professional to join our team. We seek an energetic IT Technician with a few years of hands-on experience in desktop support, Microsoft user and identity management, and multi-site remote support. The IT Technician role is not just about supporting break/fix incidents and requests for the company's IT/IS software, client hardware, and other applicable assets. It's about significantly impacting our business by providing incredible customer experiences and improving business value through risk mitigation, cost-efficiencies, and a revenue impact mindset. This corporate position directly reports to the Service Delivery Manager.
Roles and Responsibilities Include

• Responsible for the maintenance, configuration, and reliable operation of client computing systems, basic network access, basic server maintenance, and infrastructure management.
• Shared responsibilities with Systems Administrators for the site's IT/IS support services. Liaise with peer IT/IS operational teams and enterprise governance teams to ensure services are delivered as per SLA and continuously optimize service efficiency.
• Provide support for application eco-systems from user creation to installation and configuration while fostering unified operational support handled by IS Analysts or accountable resources within the business.
• Install, configure, and upgrade client computer and software components and physical device setup/migrations.
• Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing their impact.
• Provide documentation and technical specifications to business and IT/IS staff for planning and implementing new or upgrades of IT/IS infrastructure.
• The primary lead of desktop and helpdesk support efforts, ensuring all desktop applications, workstations, and related equipment problems are resolved promptly with limited disruptions and within agreed-upon service levels.
• Responsible for data integrity through common Cybersecurity practices, such as proper Identity and Access Management, ensuring Advanced Threat Protection is on all client devices and is up to date, client-side vulnerability patching occurs per policy, focused user training, and continuously seeking improvement to current solutions and services.
• Miscellaneous duties as assigned.

Requirements

• An associate degree in Computer Science, Information Technology, Systems Administration, or a closely related field or equivalent experience is required.
• Must be able to travel between both Biomerics facilities (Fairfield and Santa Clara) each week.
• Proven 2-3 years of client-side experience is required; preference is given to prior Microsoft 365 support experience.
• Applicable IT/IS certifications in CompTIA and/or Microsoft are required. ITIL Foundation certification is required or can be obtained within the first 120 days of employment.
• Working knowledge of Window 11 operating system, imaging & deployment is required.
• Working knowledge of systems and network monitoring software, hardware, and networking protocols is needed.
• Proven Experience with client-side scripting and automation tools; be ready to share examples.
• Understanding of Manufacturing IT/IS technologies is preferred.
• Strong knowledge of helpdesk and IT Service Management operational best practices, including knowledge documentation, incident escalations, change management, and effective communications.

Job Classification : Salary: Tier 1 - IT Technician
Benefits: Medical/Dental/Vision Insurance, Short-Term Disability, Long-Term Disability, Life Insurance, Paid Vacation Days, Paid Holidays, 401k.
Please, No Recruitment Agency calls or emails (we are not using recruitment services for this, or any other role posted).
The salary estimates are estimates from this job board and not a guarantee from Biomerics' salary range.
Biomerics does not accept non-solicited resumes or candidate submittals from search/recruiting agencies that are not already on Biomerics' approved agency list. Unsolicited resumes or candidate information submitted to Biomerics by search/recruiting agencies not already on Biomerics approved agency list shall become the property of Biomerics, and if Biomerics subsequently hire the candidate, Biomerics shall not owe any fee to the submitting agency.