28 Desktop Support Engineer Jobs in Santa Clara, CA
ReqRoute,Inc is Hiring a Desktop Support Engineer Near Santa Clara, CA
- Provide onsite/remote end user support on multiple computer platforms: Windows, Macintosh, UNIX and mobile devices.
- Provide OS support for end users includes troubleshooting, imaging, and new deployments.
- Provide Hardware Support - For Dell/Lenovo/Apple branded Laptop & Desktops including troubleshooting & isolating issue and perform parts/service calls for onsite and remote users.
- Provide end user support for multiple enterprise applications including e-mail, calendar scheduling, word, spreadsheets, presentations, all Internet browsers.
- Provide Support for MS Office Suite, Encryption apps like PGP/Bit locker, Cisco VPN& other applications bundled with user machines.
- Provide mobility support for end users mobile devices includes basic installation and troubleshooting.
- Expert knowledge in Device management via SCCM, Intune, JAMF.
- Assist move support/Post Moves Support.
- Mobile Apps - Basic install and troubleshoot native app.
- Loaner device support – For Laptops, mobile & peripherals.
- Manage the user accounts in Active Directory such as password reset, account unlock etc.
- Provide services to users spread across multiple locations and collaborating remotely with staffs in remote locations.
- Understanding scope, limitations and providing best efforts.
- Creating awareness and education to our customers.
- Encouragement to use available self-service initiatives (Password Reset, Duo portal, Wiki pages) and Vending Machines (Green Machine, Hardware Depot – Techs to understand the offerings and stock).
- All incidents and requests need to be consistently recorded into Service Now.
- Escalate the tickets, as required, via the Service Now ticket assignment to the appropriate group.
- Understand and adhere to ITIL processes such as Incident, Request fulfilment, Change and Problem management.
- Ensure all the tickets assigned are resolved within the agreed SLAs.
- Provide VIP (White glove) support.
- Desktop Support (Windows, Macintosh & Linux Support)- Expert.
- Office 365 Suite support – Expert.
- Conference Room Support – Medium.
- On Prem/Azure Active Directory, SCCM, Intune Management, Operating System Troubleshooting, Application Support Expert.
Job Summary
Full Time
Business Services
$68k-91k (estimate)
06/24/2023
05/23/2024
reqroute.com
SAN JOSE, CA
50 - 100
2008
YASH DAVE
<$5M
Business Services
Related Companies
The job skills required for Desktop Support Engineer include Troubleshooting, Desktop Support, Operating System, Active Directory, Cisco, Initiative, etc. Having related job skills and expertise will give you an advantage when applying to be a Desktop Support Engineer. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Desktop Support Engineer. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Desktop Support Engineer positions, which can be used as a reference in future career path planning. As a Desktop Support Engineer, it can be promoted into senior positions as a Client Technologies Technician, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Desktop Support Engineer. You can explore the career advancement for a Desktop Support Engineer below and select your interested title to get hiring information.
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