Your challenges Tracking and processing renewal licenses Verifying Sales Orders with CRM and Licensing Software Providing needed support to Sales Team to drive sales and build continuous relationships. Participating in monthly meeting to report due tasks for the Sales force. Direct verbal and written communication with clients to optimize customer relationships Analytics for Sales and Customer Satisfaction to optimize engagement. Direct verbal and written communication with clients Process and progress monitoring vendor setup Handle purchase order requests and/or inquiries Updating the license manager software Analytics and process optimization Processing and sending monthly invoices Keeping and maintaining an appropriate debtor management Processing creditor invoices Manage office supplies inventory and place orders as necessary (for Swag, and other supporting materials) Analytics and process optimization Providing Support to Marketing Department as needed: Analytics (Campaigns, CRM etc) Event Planning and Coordination Reporting and Planning SWAG Strategy and planning Care Package Coordination Managing and processing e-mail campaigns via CRM and other software Support marketing with campaigns in Hubspot Work with KAM's to do Account Based Marketing Activities Coordinating internal marketing tasks by providing support to the Marketing team. Providing external support and managing projects with the Marketing team Working with Technical Support Manager (TSM) and Customer Success Specialist (CSS) in optimizing customer satisfaction. Analytics and process optimization Provide other administrative support as necessary including creating management reports. Recruitment, interview and onboarding Assisting Head of eLabNext, Americas Analytics and process optimization. Strong aptitude towards CRM software management tools, in providing reports on monthly basis Working closely with Sales and Marketing team to drive projects and execute tasks e-mail campaigns and follow-ups with existing customers (subscription based model). Your expertise High energy and excellent interpersonal communication skills Strong project management Phenomenal people skills and ability to manage expectations, be on top of their work, and able to create a smooth transition between projects, people and departments An eye for process optimization, and continuously tries to increase efficiency of all internal operations Your benefits at Eppendorf Competitive total rewards package including health, financial, and education benefits Innovative and Collaborative corporate culture Contribute to improving the human living condition Direct impact on business Eppendorf is a leading life science company that develops and sells instruments, consumables, and services for liquid-, sample-, and cell handling in laboratories worldwide. Eppendorf products are used in academic and commercial research laboratories, e.g., in companies from the pharmaceutical and biotechnological as well as the chemical and food industries. Working at Eppendorf means being part of a community of more than 5,000 scientists, engineers as well as specialists from many other disciplines across more than 30 countries. All of us are committed to one mission: Being the expert partner and advisor of choice for life sciences laboratories around the world - with our premium products, our services, and our reliability.