The Billing Specialist II is responsible for the routine billing, adjustment and reconciliation functions within the Revenue Center of Excellence. In this role, the individual will be responsible for, but not limited to, invoicing, subscription management, processing adjustments, account reconciliation, customer account set up / management and resolving customer billing disputes and inquiries.

· Research and work closely with internal/external customers to resolve billing issues/disputes with excellent customer service

· Process adjustments and manual transactions to customer accounts in accordance with established policies and procedures

· Process support requests (SNOW tickets, emails, phone calls, etc.) within SLA’s and expediting requests as necessary

· Process Arbitrations, Dealshield Returns and Floorplan Unwinds and the associated refunds

· Process Commercial Sales within the contractual SLA and handle inquiries that come into the Commercial Sales shared email box

· Perform special assignments/projects as requested

This is a hybrid position after the completion of onsite training