About the role :

With our proprietary platform, we provide a full suite of solutions from document and compliance management to enterprise and individual education and CEUs, as well as readiness assessments to ensure preparedness for compliance agency regulations and certification.

MediaLab is a private equity backed, fast-growing business based in Lawrenceville, GA, outside Atlanta.

Click here to learn more about MediaLab and our suite of solutions.

MediaLab is looking for a Billing Specialist . As a Billing Specialist, you will have an exciting opportunity to work in a fast-growing company while performing billing tasks that directly impact our customers' ability to access their subscriptions.

You will also have the chance to be part of a team of dedicated employees who are passionate about customer satisfaction and doing the right thing all while working in a challenging and fast-paced SaaS environment.

In addition to a competitive base salary, MediaLab offers a comprehensive and very pro-employee benefits package which includes the following :

• Medical, dental and vision insurance
• Short- and long-term disability coverage
• Life insurance and AD&D
• Supplemental life insurance
• 401(k) savings plan
• Paid time off

Responsibilities and Duties :

• Process Purchase Orders (PO's) in full, including demographics and emailing of invoices.
• Monitoring outstanding customer balances to ensure that each account is paid on time and in full. MediaLab clients are on an annual subscription set-up .
• Ensure that client demographics are current and up to date when processing payments.
• When processing payments, ensure that subscription modules update automatically, if not, manually update with correct expiration dates.
• Prepare and submit statements of account upon request.
• Issue refunds when applicable - adhering to the MediaLab policy for refunds based on use.
• Process client credit card payments as tickets come in through Zendesk.
• Answer client questions over the phone, through email and through Zendesk tickets.

Qualifications :

• 1-2 years' experience
• Experience with subscription billing systems.
• Excellent accounting skills
• Attention to detail
• Collaborative working style with colleagues across the organization while confident to make and own critical decisions
• Meticulous attention to detail, excellent communication skills and ability to prioritize tasks.

MediaLab is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, national origin, pregnancy status, sex, age, marital status, disability, sexual orientation, gender identity or any other characteristics protected by law.

Last updated : 2024-05-03