Company Overview: 

Enliven Planters, an innovative subscription gardening service based in Philadelphia, is dedicated to enhancing homes and neighborhoods through beautiful, living, seasonal arrangements in planters and window boxes. With a team of nearly 50 talented individuals, we've planted over 20,000 arrangements for 2,500 satisfied customers. We're seeking an Inside Sales Account Manager to join our team and contribute to improving our onboarding process, ensuring a top-tier customer experience, and spreading joy through plants to our growing customer base. 

Position Overview: (This is important to have) 

We’re seeking an Inside Sales - Account Manager to join our growing and thriving team. This person will be a crucial link between our company and our customers. You will mainly work with our customers but will also work with and support our office management. In this dynamic position, your dedication to sales, customer service, attention to detail and efficiency will fuel our company’s ability to continue to spread the joy of our seasonal arrangements to homes and businesses alike. 

Responsibilities: 

• Conduct initial phone consultations for inbound leads (approximately 2000 leads/year) 

• Educate homeowners on suitable planting services, troubleshoot issues, and provide appropriate solutions 

• Promptly generate accurate quotes based on consultations 

• Address customer inquiries and finalize sales 

• Build and maintain new and existing customer relationships, follow up to confirm customer satisfaction 

• Customer interactions via phone and email

• Track opportunities in our CRM 

• Collaborate with office management to maintain accuracy of our book of accounts/jobs in our software system/special projects 

• Act as a liaison between our production team and customers as needed 

• Update and audit client accounts in our software for accuracy and efficiency 

• Receive hands-on training to understand our products, services, and the technical aspects of our seasonal offerings 

Qualifications: 

• People Skills: Must genuinely enjoy engaging with people, be a talented conversationalist, be passionate about building long-term, loyal customer relationships 

• Communication Skills: Professionally communicates Enliven Planters' core offerings efficiently during phone consultations; comfortable with a high volume of phone and email contact; highly responsive via phone, text, and email during working hours 

• Customer Service Skills: Eager to listen to potential/existing customers to understand their needs and find appropriate solutions 

• Organization and Attention to Detail: Maintain accurate records of conversations and formulate proposals in our software system promptly; keep a well-organized inbox and to-do list 

• Strong multitasking skills 

• Good conflict resolution skills and patience. An ability to react professionally to a diverse range of problems and potentially frustrating customer issues 

• Previous sales or customer service experience in design, horticulture, or home service industries preferred 

• Knowledge of MS Office Suite and comfortable learning new software systems 

• Horticultural knowledge not required; horticulture, product, and sales training will be provided 

We prefer candidates with outstanding soft skills, as these are much harder to teach. Join our team and be a part of bringing beauty and joy to homes across Greater Philadelphia! 

Benefits:

• Medical and Dental insurance 

• Paid time off 

• IRA plan with company match 

• Flexible schedule