Description

About Empire Office

Empire Office is the largest commercial furniture dealer in the world, with over 77 years of experience and more than 425 full-time employees across the country. We are the preeminent Steelcase dealer in the United States and support a list of more than 500 manufacturers. We partner with best-in-class architects, designers, brokers, craftsmen, and manufacturers to deliver proven workspace solutions. With creative and cost-effective results, we address business challenges and activate brands.

Overview

Empire Office is currently seeking an Coordinator in our Tampa, Florida office to join our team. This position will provide full-time support to one of our clients with various furniture-related requests across their St. Petersburg, FL campus. The candidate will be a hybrid employee based out of Empire Office's Tampa, FL location with ability to work remotely, as well as on-campus at our client's location. 

Coordinator Job Duties:

• Receive Furniture & Service Requests Through Online Portal
• Interpret & Respond to Service Requests as Appropriate (i.e. Broken Chair, Malfunctioning Height-Adj. Desk, File Drawer Stuck, etc)
• Assist End Users in Documenting Required Information as Needed for Warranty Claims
• Conduct Site Visits and Furniture Evaluations as Needed – Possible Weekly On-Site Day for Appointments
• Process Furniture Orders Received Through Online Portal
• Track Order Status & Keep End User Informed of Ship, Delivery, Install Dates
• Schedule Deliveries, Installations, and Service Requests with Operations
• Coordinate Invoicing & Close-Out Upon Order/Service Request Completion
• Follow-Up with End Users Regarding Experience Noting Opportunities for Improvement
• Engage with Furniture Manufacturers Representatives to File Warranty Claims, Obtain Troubleshooting Guides, etc.
• Ensure Consistent Communication Between Account Manager, Design Services, Operations, and End Users
• Make Suggestions for Continuous Process Improvement as Program Evolves

Qualifications

Qualifications:

• Excellent Verbal & Written Communication Skills
• Track, Organize, Prioritize Several Requests of Varying Types & Degrees of Difficulty
• Self-Starter with Desire to Provide Excellent Customer Service
• Identify Issues/Risks as Encountered & Provide Solutions to Rectify
• Ability to Collaborate with both Internal & External Team Members
• Customer Service Focused Mindset with Sense of Urgency to Respond to Requests
• Proficient in Microsoft Suite Including Word, Excel, PowerPoint, Outlook, Teams