Job Title: Scheduling Coordinator

The Scheduling Coordinator is responsible for providing quality customer service on a timely basis and interacting with clients to ensure services are accurately scheduled. Responsible for communication and documentation between a wide customer base to include but not limited to, Insurance Carriers, Provider Offices, Attorney Offices and Injured Workers (Claimant). Higher levels are responsible for providing guidance, instruction, direction and leadership to the scheduling team for achieving unified workflow as well as a key result or group of aligned results. They are responsible for monitoring the quantitative and qualitative result that is to be achieved. They are responsible for reporting any perceived deficiencies to their direct report.