Position. Summary. The Customer Care Advocate, Lead provides advanced customer service to participants, beneficiaries, union locals, and providers regarding eligibility, benefits, and claims status and acts as a resource for the team. "Has minimum necessary access to Protected Health Information (PHI) and Personally Identifiable Information (PII) by Job Description/Role.". Key. Duties. and. Responsibilities. Maintains current knowledge of assigne...
Position. Summary. The Manager, Pension manages daily operations of multiple teams in accordance with Company guidelines, client needs, and regulatory requirements. "Has minimum necessary access to Protected Health Information (PHI) and Personally Identifiable Information (PII) by Job Description/Role.". Key. Duties. and. Responsibilities. Provides daily leadership and supervision to team consistent with management values and mission. Assigns, di...
Position. Summary. The Claims Quality Review Technician is responsible for performing detailed quality reviews of processed claims to ensure accuracy and compliance with eligibility rules, benefits paid, client requirements and applicable legislative and regulatory guidelines. "Has minimum necessary access to Protected Health Information (PHI) and Personally Identifiable Information (PII) by Job Description/Role.". Key. Duties. and. Responsibilit...
Position. Summary. The Client Relationship Director directly leads a defined book of business (BOB), comprising a set of named clients, in accordance with Company guidelines, client needs, and regulatory requirements. The Director, Client Relationship acts in a mentorship role to their BOB’s assigned team. "Has minimum necessary access to Protected Health Information (PHI) and Personally Identifiable Information (PII) by Job Description/Role.". K...
Position. Summary. The Client Relationship Manager supports the Director, Client Relationship across their book of business (BOB) in fund management, with direct client and vendor liaison as required by the Director, Client Relationship. The Client Relationship Manager works alongside the Director, Client Relationship to learn the role, with a gradual increase in responsibility as appropriate. "Has minimum necessary access to Protected Health Inf...
Title. Business Systems Analyst. Department. Claims. Position Type. Exempt. Hours per Week. 40. Position. Summary. Writes requirements for minor software development items and performs testing, in accordance with Company guidelines, client needs and legislative requirements. ". Position requires access to Personally Identifiable Information and/or Personal Health Information to complete job requirements.". Key. Duties. and. Responsibilities. Anal...
Title. Retirement Benefits Specialist. Department. Pension. Position Type. Non-Exempt. Status. Full Time. Position. Summary. The. Retirement Benefits Specialist. performs technical and administrative duties associated with the processing and verification of participants' retirement benefit inquiries and applications in accordance with Company policies, regulatory requirements, and plan guidelines. "Has minimum necessary access to Protected Health...
Title. Supervisor, Customer Care. Department. Associated Administrators. Position Type. Exempt. Hours per Week. 40. Position. Summary. The Supervisor, Customer Care provides daily leadership and oversight to a. Customer Care team in accordance with Company guidelines, regulatory requirements, and client needs. "Has minimum necessary access to Protected Health Information (PHI) and Personally Identifiable Information (PII) by Job Description/Role....
Recruiter. Title. Account Manager. Department. Client Services. Position Type. Exempt. Hours per Week. 40. Position Summary. Provides Client Service to Taft Hartley Benefit funds to meet and exceed client expectations. Acts as liaison between the Boards of Trustees, and Professionals of the Benefit Funds with Zenith Operations Staff. "Has minimum necessary access to Protected Health Information (PHI) and Personally Identifiable Information (PII) ...
Title. Pension Specialist. Department. Associated Administrators. Position Type. Non-Exempt. Hours per Week. 40. Position. Summary. The Pension Specialist performs technical and administrative duties associated with the processing and verification of participants' retirement benefit inquiries and applications in accordance with Company policies, regulatory requirements, and plan guidelines. "Has minimum necessary access to Protected Health Inform...
Title. Medical Claims Adjustor. Position Type. Non-exempt. Hours per Week. 40. Position. Summary. The Medical Claims Adjustor provides customer service and processes routine health and welfare claims on assigned accounts according to plan guidelines and adhering to Company policies and regulatory requirements. "Has minimum necessary access to Protected Health Information (PHI) and Personally Identifiable Information (PII) by Job Description/Role....
JOB TITLE. Pension Control Clerk 1. DEPARTMENT. Pension. REPORTS TO. Tracy Thompson. JOB DUTIES. Provides service to the participants of the Pension Funds administered by ZAS. Responsibilities include. Processing requests for change of address, direct deposit, federal withholding deductions, stop payment orders and verification of income. Processing of deceased/suspended participants, retirees and beneficiaries. Processes issuance of manual check...
