Job Title: IT Support Specialist (On-Site)

Location: Baltimore, MD 21227

Reports to: IT Manager

FLSA Status: Full-Time / Exempt

Work Shift: 8:00 a.m. to 5:00 p.m. / Mon. – Fri.

ABOUT US: The Poole and Kent Corporation is a wholly owned subsidiary of EMCOR Group. Inc. Poole and Kent is one of the leading mechanical contractors in the eastern United States. Our construction and service (mechanical and electrical) experience includes a broad range of commercial and government projects, including data centers, hospitals, sports stadiums, convention centers, hotels, and research laboratories.

SUMMARY: The IT Support Specialist assists the company in meeting its objectives and goals by supporting the IT Manager in the day-to-day IT operations and functions of the organization.

KEY RESPONSIBILITIES

Key areas of focus and responsibilities include but are not limited to:

• IT Support Day-to-day support as needed.
• Computer, software, printer, and mobile device inventory, setup, and maintenance
• Antivirus and patch management and monitoring for computer and server operating systems
• Provide basic Active Directory Users & Computers Support
• Provide end user help desk support
• Ensure that Corporate SOP’s are met
• Manage mobile phones and tablets
• Perform other duties as assigned by IT Manager

CHARACTERISTICS AND SKILLS

The successful candidate for this role is an individual who demonstrates a high level of service, commitment and execution. The following are required characteristics, knowledge, skills and abilities:

• Possess exceptional customer service skills, patient, well organized, and a good communicator.
• Expertise in computer software, hardware maintenance, and technical support.
• Experience with repairing, diagnosing, and upgrading PC hardware and basic network troubleshooting.
• Self-motivated with a high attention to detail.
• Demonstrate strong interpersonal skills and the ability to read and interpret communication styles of diverse team members who come from a broad spectrum of disciplines.

REQUIRED EXPERIENCE

• Microsoft Windows 10 & 11 Operating Systems Support
• Windows Server 2016 & 2019 Operating Systems Support
• Microsoft 365 Suite
• Basic Microsoft Active Directory

REQUIRED ATTRIBUTES

The requirements listed below are representative of characteristics and demonstrated capabilities sought to perform this job successfully.

• Must possess excellent written and verbal communication skills.
• Must demonstrate ability to effectively organize and manage multiple tasks and prioritize work.
• Must demonstrate integrity, honesty, professionalism, and commitment to company values.
• Must have strong attention to detail.
• Must be self-motivated and able to work efficiently in a fast-paced environment.
• Must have excellent organizational, communication, strategic, technical, analytical, problem solving, and multi-tasking skills.
• Must build positive working relationships with multiple levels of employees, management, suppliers, and customers.

PREFERED EXPERIENCE

• CompTIA or Microsoft Certifications or comparable experience
• Carbon Black or similar endpoint security technology
• Microsoft Intune, SCCM, and Autopilot or similar endpoint management technology

ADDITIONAL NOTED REQUIREMENTS

• This position is based in the Baltimore, MD office and is an on-site position.
• Occasional travel in the area of Maryland, Virginia, and Ohio is required.
• Work hours are generally 40 hours per week but may flex based on needs of the business.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, see, talk, and hear. The employee is regularly required to use hands to finger, handle, or feel objects, tools, or controls. The employee is regularly required to walk, reach with hands and arms, climb or balance and stoop, kneel, crouch, or crawl. The employee may occasionally lift and/or move up to fifty (50) pounds. Specific vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.

While performing the duties of this job, the employee may on an occasional basis be required to commute to field locations.

LANGUAGE SKILLS: Must have the demonstrated ability to effectively communicate, cooperate, and collaborate with multiple levels of employees, government agencies, general and subcontractors, and suppliers.

We offer our employees a competitive salary and comprehensive benefits package and are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled.

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