Job Summary:
We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for providing exceptional service to our customers, addressing their inquiries and concerns, and ensuring their satisfaction with our products and services.

Duties:
- Answer incoming customer calls and respond to customer emails in a timely and professional manner
- Provide accurate information about our products, services, and promotions
- Assist customers with placing orders, processing returns, and resolving any issues or complaints
- Conduct outbound calls to follow up with customers and gather feedback
- Perform data entry tasks to update customer information in the system
- Collaborate with other departments to resolve complex customer issues
- Communicate effectively with customers to understand their needs and provide appropriate solutions
- Analyze customer interactions to identify trends and areas for improvement
- Maintain a high level of phone etiquette and professionalism at all times

Skills:
- Strong customer service skills with the ability to handle difficult situations calmly and effectively
- Excellent communication skills, both verbal and written
- Proficiency in data entry and navigating computer systems
- Bilingual proficiency in English and Spanish is preferred
- Ability to multitask and prioritize tasks in a fast-paced environment
- Sales experience is a plus

We offer competitive pay and benefits package including medical insurance, paid time off, and opportunities for career growth. If you are a dedicated individual with a passion for providing exceptional customer service, we would love to hear from you.

Please note that all positions at our company are paid positions. We do not offer unpaid internships or volunteer positions.

Job Type: Full-time

Pay: $20.00 per hour

Benefits:

• Paid time off

Shift:

• Morning shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work setting:

• In-person

Ability to Relocate:

• Fontana, CA: Relocate before starting work (Required)

Work Location: In person