Job Summary:
We are seeking a Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service and support to our clients.

Responsibilities:
- Communicate with customers via phone, email, and chat to assist with inquiries and issue resolution.
- Perform data entry tasks accurately and efficiently.
- Utilize excellent phone etiquette skills to handle customer calls professionally.
- Identify customer needs and upsell products or services when appropriate.
- Provide support in English and Spanish to cater to a diverse customer base.
- Maintain a high level of customer satisfaction through effective problem-solving.
- Collaborate with the sales team to meet and exceed customer expectations.

Qualifications:
- Previous experience in customer service or a related field is preferred.
- Bilingual proficiency in English and Spanish is a plus.
- Strong communication skills, both verbal and written.
- Ability to multitask, prioritize, and manage time effectively.
- Knowledge of multilingual support is advantageous.
- Familiarity with data entry processes and CRM software is beneficial.

This position offers competitive pay, opportunities for career growth, and a supportive work environment. If you are a dedicated individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity.

Job Type: Full-time

Pay: $17.00 - $20.00 per hour

Expected hours: 40 per week

Benefits:

• Health insurance

Experience level:

• 3 years

Shift:

• Morning shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work setting:

• In-person

Work Location: In person