Customer Service Representative

Responsibilities:

- Handle customer phone calls

- Build sustainable relationships of trust through open and interactive communication

- Provide accurate, valid and complete information by using the right methods/tools

- Meet department targets

- Keep records of customer interactions

- Identify and assess customer’s needs to achieve satisfaction

- Follow communication procedures, guidelines, and policies

- Resolve product or service problems by clarifying the customer’s complaint, determining the cause of the problem; selecting and explaining the best solution to solve the problem; following up to ensure resolution

- Welcome visitors by greeting them pleasantly and with professionalism, in person or on the telephone; answer or refer inquiries

- Maintain security by following procedures and monitor logbook.

- Maintain safe and clean reception area, conference room, and office by complying with procedures and rules; help keep the work environment pleasant

- Perform other duties as assigned

Skills and Qualifications:

- Previous receptionist experience preferred

- High school diploma or equivalent

- strong phone contact handling skills and active listening

- Customer orientation and ability to adapt/respond to different types of characters

- Ability to multi-task, prioritize, and manage time effectively

- A team player

- Bilingual skills a plus

Job Type: Full-time

Pay: $17.75 - $18.25 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Vision insurance

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Work Location: In person