Office Manager - Elite Aesthetics, New York City

About Us:

Elite Aesthetics is a prestigious, high-end med spa located in the vibrant heart of New York City. Our mission is to provide unparalleled beauty and wellness services in an exquisite and luxurious setting. With a commitment to excellence and client satisfaction, we offer a comprehensive range of cutting-edge aesthetic treatments delivered by a team of skilled professionals.

Position Overview:

We are seeking a dynamic and experienced Office Manager to oversee the operations of our esteemed med spa. The ideal candidate will be a dedicated leader with a passion for delivering exceptional service and creating memorable experiences for our discerning clientele.

Responsibilities:

- Manage daily operations, including staff scheduling, payroll, and performance management, to ensure smooth and efficient workflow.

- Oversee the front desk operations to maintain a welcoming atmosphere and provide personalized service to clients.

- Coordinate appointment scheduling and optimize clinic workflow to maximize efficiency and minimize wait times.

- Implement and enforce policies and procedures to ensure compliance with regulatory standards and uphold the highest levels of professionalism and safety.

- Handle client inquiries, feedback, and complaints with tact and diplomacy, striving to resolve issues promptly and exceed client expectations.

- Manage inventory levels of retail products and medical supplies, and oversee procurement to ensure adequate stock levels.

- Collaborate with the management team to develop and execute marketing strategies to drive business growth and increase client retention.

- Stay informed about industry trends, best practices, and emerging technologies to continuously improve service offerings and maintain a competitive edge.

Requirements:

- Bachelor's degree in business administration, healthcare management, or related field preferred.

- Minimum of 3-5 years of experience in a managerial role, preferably in a high-end spa or healthcare setting.

- Strong leadership skills with the ability to motivate and inspire a diverse team of professionals.

- Excellent interpersonal and communication skills, with a focus on delivering exceptional customer service.

- Proficiency in office management software, scheduling systems, and basic accounting principles.

- Knowledge of medical spa treatments, skincare products, and aesthetic industry trends is a plus.

- Ability to thrive in a fast-paced environment and prioritize competing demands effectively.

- Flexibility to work evenings and weekends as needed to accommodate business hours.

Benefits:

- Competitive salary commensurate with experience.

- Opportunities for professional development and continuing education.

- Employee discounts on products and services.

- Collaborative and supportive work environment in a luxury spa setting.

- Access to cutting-edge aesthetic treatments and skincare technologies.

If you are a motivated and dynamic professional with a passion for excellence in client care and operational management, we invite you to join our prestigious team. Please submit your resume and a cover letter outlining your qualifications and interest in the position. We look forward to welcoming you to our elite med spa family!

*We are an equal opportunity employer and value diversity in the workplace.*

Job Type: Full-time

Pay: $80,000.00 - $130,000.00 per year

Benefits:

• Employee discount
• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday

Ability to Relocate:

• New York, NY 10001: Relocate before starting work (Required)

Work Location: In person