JOB SCOPE: Oversees day-to-day front desk operations of the clinic, as well as scheduling and billing. Supervises all front desk staff and administrative interns. Provides excellent customer care. Interfaces with insurance companies and referral sources. Provides referral source outreach and follow-up.

ESSENTIAL FUNCTIONS:

• Directly supervises all front desk staff and administrative interns in the daily operation of the clinic
• Interfaces with insurance companies in regard to referrals, prior authorizations, and other insurance-related issues.
• Designs and implements office policies by establishing standards and procedures, measuring results against standards, and making necessary adjustments.
• Completes operational requirements by scheduling and assigning employees; following up on work results
• Keeps management informed by reviewing and analyzing special reports, summarizing information, and identifying trends.
• Maintains office staff by recruiting, selecting, orienting, and training employees.
• Maintains office staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results.
• Maintains office condition and requests repairs as needed.
• Provides general support to the clinical staff
• Oversees ordering, use, and reconciliation of metro cards
• Under the guidance of the clinic administrator and clinic supervisor, manage clinicians' and doctors' schedules.
• Orders supplies as needed
• Covers front desk as needed
• Takes client’s referral information, triages urgency of the appointment, verifies insurance, and assigns an intake appointment. Tracks referral and intake outcomes.
• Runs and distributes reports as assigned by an administrator and clinic supervisor.
• Other duties as assigned by the Clinic Administrator

Salary: $40-$44k

Scheduled Shift: Monday-Friday 8am-4pm

KNOWLEDGE:

• Microsoft Office
• Excel

SKILLS AND ABILITIES:

• Excellent oral and written communication skills
• Strong organizational and system tracking skills
• Ability to work independently
• Ability to effectively manage time
• Ability to engage client population
• Ability to utilize multiple EHR systems
• Ability to demonstrate flexibility, creativity, and initiative
• Ability to handle multiple tasks and shift between responsibilities
• Ability to work effectively with others and maintain positive professional relationships with service providers in the community.

EDUCATION AND EXPERIENCE:

• Minimum Bachelor degree is required
• Minimum of 5 years of administrative experience