Case Manager Job Description

Job Title: Case Manager

Department: Restorative Care 

Reports To: Restorative Care Director

FLSA Status: Full-time (Exempt)

Organization

Elijah Rising is a Christian non-profit organization that provides safety through Prayer, Awareness, Intervention, and Restoration for victims of sex trafficking.

Elijah Rising's Restoration program serves survivors through residential care in a therapeutic setting. Centered around the eight dimensions of wellness, Elijah Rising provides safe housing, food, utilities, clothing, personal supplies, access to medical and dental care, professional therapy, life skills training, emotional skills, occupational resources, job skills, case management, spiritual care, and transportation 24/7/365.

Summary

The case manager (C.M.) plays a key role in the Residents’ lives as they are a constant, stable presence and therefore must be a role model and a good listener. Good communication skills, resourcefulness, attention to detail, time management skills, and administrative skills are mandatory. As an integral part of the Elijah Rising Restoration Program team, the C.M. oversees the trajectory of the pathway through the program with each resident. This role is a part of the CARE Team and works closely with the Restorative Care Director to assess and resource each client to have her needs met. The case manager is responsible for working with each unique resident to map out practical steps to reach her goals, which could include aiding her with medical needs, public assistance, educational goals, completion of program work, personal improvement goals, and more. This requires someone who has a gift for patiently teaching new concepts with compassion, best social work practices, and accountability with a trauma-informed approach. Aside from direct case work, key duties include developing key program components, tracking metrics, managing each case with proficiency and structure, transportation, collaborating as a leader on the program team, managing the program Point System, activities, and appointments on a daily basis. 

Required Duties and Responsibilities

(Other duties may be assigned as needed) 

• Leads and guides Bible studies, devotionals, and prayer and worship times as needed.

Case Management

• Assist in intake of new residents by reviewing referral records and applications
• Perform a needs assessment of every new resident
• Develop individual service plans by analyzing needs assessment and pairing the individuals with the necessary treatment care
• Empower the residents to progressively meet their needs independently
• Ensure that all phase up, post completion forms, discontinuation of services, etc. are completed and retained in a timely manner

Reporting

• Maintain residents’ records by reviewing case notes, logging service plans, service provision, incidents, and progress
• Maintain reporting relationships with third party agencies, such as probation/parole, CPS, etc. 

Collaboration

• Draft MOUs with preferred providers to ensure the best possible care for the residents. 
• Develop, maintain, and refresh a resource database and files to support a wide range of client needs
• Continually assess the efficacy and value of external service providers and make recommendations, as needed

Essential Functions

• Determine the key needs of each resident, coordinating with the residential team to have needs met
• Transport residents to appointments as needed and takes appropriate notes for documentation
• Oversee medication documentation with Residential Manager (R.M.) and communicates needs or changes based on doctors’ guidance
• Updates resident files after each case management meeting or important conversation
• Executes all case management for residents
• Continuously develops and improves the standardized case management process 
• Aids in conflict resolution by facilitating healthy communication between residents, takes proper notes, and reports additional support needed to Program Director
• Daily enters all documentation and notes into client management software to ensure accurate and timely reporting

Qualifications

• Must have excellent people skills with the goal of developing trust with staff and residents in order to assist them with effective care 
• Must be detail-oriented in order to effectively track and report metrics
• Must be able to balance programming with administration to meet all deadlines
• Must have knowledge of industry methods and best practices 

Computer and Communication Skills

• Excellent computer skills needed
• Able to create spreadsheets, graphs, charts, presentations and other documents
• Must be able to manage time efficiently to meet expected weekly deadlines 
• Able to read, analyze, and interpret professional journals and general business periodicals
• Able to write reports, presentations, blogs, essays, as needed
• Able to speak publicly and present to different groups as needed

• Must be able to work with mathematical concepts such as fractions, percentages, ratios, and proportions to practical situations 
• Able to define problems, collect data, establish facts, and draw valid conclusions
• Able to interpret an extensive variety of technical instructions

Other Requirements

• Must have reliable transportation
• Must possess a valid state driver’s license and valid vehicle insurance 
• Must be available to oversee and ensure staff coverage for 24/7 care as needed during emergency situations 
• Must be able to drive a 15-passenger van
• Must be able to drive on the highway for long distances (2 hours )
• Must successfully pass background checks and random drug testing during employment
• Employees are frequently required to stand, walk, and drive
• Vision requirements include close vision, far-range vision, and the ability to focus 
• Hearing requirements include the ability to hear normal conversation in normal ranges and the ability to be in moderate to loud environments for extended periods of time
• Occasionally required to lift/carry and push/pull up to 50 lbs
• Occasionally required to climb stairs, bend or stoop, kneel or crouch

**Reasonable accommodations can be made for individuals with disabilities

Education, Training and Experience

• Bachelor’s Degree preferred
• One or more years of social/victim services experiences, preferably trauma-informed required
• Great computer skills and the ability to learn client management software quickly