Who We Are

Eide Bailly is one of the top 25 CPA and business advisory firms in the nation. We have over 40 offices in 15 states across the Midwest and Western United States, and offer our staff and Partners the opportunity to serve a variety of industries. Founded in 1917, our culture is the foundation of who we are, and we pride ourselves on supporting our employees to help them achieve their goals and pursue their interests both in the office and at home. At Eide Bailly we are passionate about the clients we serve, the work we do, and most importantly, having fun while we do it!

Why You'll Love Working Here

At Eide Bailly we believe respect is how to treat everyone, not just those you want to impress. Our culture focuses on collaboration to achieve career growth. Innovation is highly encouraged and we promote happy employees by making work/life balance a priority along with being actively involved in our communities. Our dedication to service can be seen through the Firm's decision to match charitable donations made by employees, as well as providing opportunities to volunteer throughout the year. We support living healthier lives with perks like a Wellness Benefit to be spent on fitness-related purchases each year. Most importantly, we like to have fun! We offer a professional and fun work environment with frequent free lunches, snacks, lunch and learns, socials, contests, outings and other events.

Typical Day in the Life

Candidate must be located on West Coast/Pacific Time Zone.

A typical day as a Help Desk Technician might include the following:

• Provide frontline technical assistance and support to end users in a call center environment via phone, chat or email.
• Install, modify or repair computer hardware and software.
• Troubleshoot computer systems and/or printer hardware issues.
• Troubleshoot miscellaneous network and server issues.
• Walk end users through the problem-solving process.
• Document end user queries, problems and solutions.
• Follow up with an end user to ensure the issue has been resolved.

Who You Are

• You have excellent client services and communication skills -- both your verbal and written communication are outstanding.
• You have proven problem solving and troubleshooting abilities.
• You have an understanding of a call center environment.
• You understand basic PC and printer hardware.
• You are motivated by working on multiple projects and can meet deadlines by setting priorities with projects.
• In addition to all this you have an Associate degree in Information Systems, Computer Science or related field. An equivalent combination of education and experience may be substituted.
• Previous experience with Microsoft products is required.

Must be authorized to work in the United States now or in the future without visa sponsorship.

Benefits and Compensation

Our compensation philosophy emphasizes competitive and equitable pay. Eide Bailly complies with all local/state regulations regarding displaying salary ranges. Final compensation decisions are dependent upon factors such as geography, experience, education, skills, and internal equity.

Salary Range: $ - $ 

Beyond base salary, Eide Bailly provides benefits such as: generous paid time off, comprehensive medical, dental, and vision insurance, 401(k) profit sharing, life and disability insurance, lifestyle spending account, certification incentives, education assistance, and a referral program.

What to Expect Next

We'll be in touch! If you look like the right fit for our position, one of our recruiters will be reaching out to schedule a phone interview with you to learn more about your career interests and goals. In the meantime, we encourage you to check us out on Facebook, Twitter, Instagram, LinkedIn or our About Us page.