Duties:

Come join the Workforce Technology team here at Intuit as a contractor where our mission is to remove barriers for our employees and connect them to Intuit's bigger mission so they can do great things for our customers. We operate by caring and creating experiences that reflect the Intuit brand and values, practicing what we preach and simplifying the business of life for our employees, delighting our employees so they can be inspired to pass on the delight to our customers, and we are constantly working to improve our services and products. If you enjoy working face to face with customers in a fast paced high tech environment then this is the place for you!

The role of Help Desk Support Specialist I (CW) is to help employees with all facets of the corporate computing environment. The Analyst must combine an understanding of Macintosh & Windows with firsthand experience. Responsibilities Troubleshoot software, hardware and connectivity issues in person & remotely via virtual support (phone/chat) Troubleshoot video conference issues Ability to understand & articulate root cause on customer issues. Log all Service Desk contacts into Incident Management System (ServiceNow) Experience with installation, upgrade, and maintenance of software, hardware, and peripherals. Familiarity with encryption and security tools and triaging within this environment. Assist customers in gaining access to various systems and servers. Provide support for remote employees using AppStream environments, VDI machines, and Avaya/Cisco telephony. Setup and maintain shared mailboxes/distribution lists in Exchange Management Console/Exchange Admin Console. Deploy/patch software using Casper and LANDesk technologies. Communicate call trends and challenges team meetings. The ability to take on small projects from start to finish Knowledge Base and process documentation skills. Work closely with the team to resolve or properly close aging tickets. Take ownership of employee issues and follow up on the status of problem on behalf of the user and communicate progress in a timely manner. Maintain a high degree of customer service for all support queries and adhere to all service management principles.

Schedule: 7-4 or 8-5 PT

Onsite 5 days/week

Job Type: Contract

Pay: $19.52 - $23.00 per hour

Expected hours: 40 per week

Benefits:

• Health insurance
• Paid time off

Experience level:

• 3 years

Schedule:

• Day shift
• Monday to Friday

Experience:

• Help desk: 5 years (Required)
• Windows: 3 years (Preferred)

Ability to Commute:

• Reno, NV 89501 (Required)

Ability to Relocate:

• Reno, NV 89501: Relocate before starting work (Required)

Work Location: In person