Join the Power People!

Edlen is looking for customer service oriented Help Desk Technician to provide technical support to users in an efficient and accurate manner. You will be considered as the front liner and you will solve basic technical problems and provide support for all assigned areas. Applicants must have the motivation to learn our business and provide the best customer service in the industry while working in a fast paced and rewarding environment.

Responsibilities

• Provide first level contact and convey resolutions to customer issues
• Set-up and maintain user accounts
• Properly escalate unresolved queries to the next level of support
• Track, route and redirect problems to correct resources
• Walk customers through problem solving process
• Follow up with customers, provide feedback and see problems through to resolution
• Utilise excellent customer service skills and exceed customers’ expectations
• Ensure proper recording, documentation and closure of helpdesk system
• Track software and hardware inventory
• Preserve and grow your knowledge of help desk procedures, products and services

Skills

• Proven working experience in providing help desk support
• Working knowledge of software (i.e. Microsoft 365, Outlook, Excel, Google, Adobe, Nitro) and hardware (i.e. Laptops, Desktops, Smartphones, other office equipment)
• Strong client-facing and communication skills
• Advanced troubleshooting and multi-tasking skills
• Customer service orientation
• Team player
• Eagerness to learn
• Available to work a flexible schedule between the hours of 5 am - 5 pm to support the business needs across the country
• Able to work onsite in an office.
• Must have reliable transportation to occasionally, travel to worksites in the Las Vegas market.

Education and Experience:

High School diploma or general education degree (GED); or one year related experience and/or training; or equivalent combination of education and experience.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all duties, responsibilities, and skills. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

About the Company:

Edlen is recognized as the innovative leader in providing temporary utility services to the trade show, convention and special event industry. Our nationwide network of offices service over 4,000 events annually in 245 venues including: convention centers, hotels, sport stadiums, fairgrounds, theme parks and an aircraft carrier. Edlen offers cost-effective solutions for all temporary utility needs. Visit our website for more information, www.edlen.com.

• An offer of employment is contingent upon a criminal background check.

Edlen Electrical Exhibition Services is an Equal Opportunity Employer

Job Type: Full-time

Pay: From $20.00 per hour

Expected hours: 40 – 45 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year

Schedule:

• Monday to Friday

Experience:

• Help desk: 1 year (Preferred)
• Windows: 1 year (Preferred)

Work Location: In person