47 Guest Service Agent (FT) Jobs in Indianapolis, IN
Drury Hotels is Hiring a Guest Service Agent (FT) Near Indianapolis, IN
- Assist guests in a friendly, efficient, courteous, and professional manner.
- Perform front desk-related functions, which include checking guests in and out, promoting company programs, maintaining guest records, cash handling, monitoring guest satisfaction, and problem resolution.
- Assist with breakfast and 5:30 p.m. Kickback service, which may include food preparation, set up, guest service (host or bartender), and clean-up.
- Present and maintain a high standard of integrity, service, and hospitality to promote the Drury culture to customers and co-workers.
- Ensure an exceptional guest experience by providing courteous, friendly, guest service with a 1 Service attitude.
- Warm and friendly manner in relating to and interacting with the public
- Demonstrated attention to detail while handling multiple tasks simultaneously
- Familiarity with handling money, making change, and using office machines in day-to-day activities
- Ability to speak and receive direction (written and verbal direction) in English
- Willingness and ability to work alone as scheduled
- Has a 1 service attitude and provides courteous, friendly guest service by anticipating guests’ needs. Responds promptly and efficiently to inquiries, requests and complaints both in person and on the phone. Assist guests throughout their stay to ensure they are able to Travel Happy.
- Uses suggestive selling skills and company sales programs to maximize revenue and occupancy levels. Keeps current knowledge of marketing programs, special rates and promotions and promotes to guests. Actively encourages guests to learn more about the Drury Rewards program.
- Keeps accurate information in all resources as required and maintains company records as outlined in the Company’s procedures.
- Ensures the front desk/lobby area of the hotel is clean and well-maintained.
- Refuses to serve liquor to anyone who is underage, or who appears inebriated. Follows all company policies regarding alcohol service.
- Completes accurate accounting of money, receipts, guest accounts and credit through the operation of the PMS system and secures Company assets and funds as required by Company procedures.
- Monitors guest experience with face-to-face interactions, phone interactions and surveys and inform management of special comments/needs of guests.
- Communicates with other departments as needed regarding housekeeping needs, guest requests, maintenance issues, etc.
- Appreciates the diversity of our team and guests and contributes to maintaining a positive and inclusive work environment at all times.
- Assists with Breakfast and 5:30 Kickback preparation, service and clean up as needed.
- Sells items from the Market (the guest pantry). If selling alcohol, team member is required to check ID regardless of age.
- Assists with servicing meeting rooms as needed.
- Complies with the hotel’s safety and security rules and instructions in performing work effectively while protecting self, fellow workers, and the hotel.
- Attend and participate in all required meetings and provide follow up as needed.
- Other duties as assigned.
- AGE: G.S.A.s must be 18 years or older. If a hotel sells alcohol in the market, follow state / local age limits for serving/selling alcohol.
- EDUCATION: Requires a high school diploma or equivalent. Completion of two years of college is preferred.
- EXPERIENCE: Experience in working with the public in a service industry or in
- related activities is preferred.
- LICENSES / CERTIFICATIONS: If selling or serving alcohol, must have an appropriate permit/license
- and meet all state, and local laws regarding the sale/service of alcohol.
- ESSENTIAL FUNCTIONS: Requires ability to walk and stand during an entire working period of 8 hours; requires the ability to lift 10- 15 pounds.
- Reports to the Hotel Management Team.
- Maintains and promotes a positive and cooperative work relationship with all hotel departments.
Job Summary
Full Time
Accommodations
$29k-40k (estimate)
04/26/2023
05/13/2024
druryhotels.com
SAINT LOUIS, MO
3,000 - 7,500
1973
Private
CHARLES L DRURY JR
$200M - $500M
Accommodations
Related Companies
About Drury Hotels
Drury Hotels owns and operates a chain of hotels and restaurants.
The job skills required for Guest Service Agent (FT) include Guest Service, Housekeeping, Cash Handling, Accounting, Attention to Detail, Integrity, etc. Having related job skills and expertise will give you an advantage when applying to be a Guest Service Agent (FT). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Guest Service Agent (FT). Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Guest Service Agent (FT) positions, which can be used as a reference in future career path planning. As a Guest Service Agent (FT), it can be promoted into senior positions as a Front Desk Clerk, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Guest Service Agent (FT). You can explore the career advancement for a Guest Service Agent (FT) below and select your interested title to get hiring information.
If you are interested in becoming a Guest Service Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Guest Service Agent for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Guest Service Agent job description and responsibilities
Reservations at restaurants or entertainment venues may be made the guest service agent.
03/06/2022: Colorado Springs, CO
When customers check out, part of a service agent’s job entails totaling their bills.
12/21/2021: Gainesville, FL
Calls from hotel rooms that come through the switchboard are usually handled by guest service agents.
03/08/2022: Lompoc, CA
When a problem with cleanliness arises, the agent dispatches housekeeping personnel to the room.
03/03/2022: Flagstaff, AZ
The agent tabulates the room rate and any telephone or room service charges added during the stay.
02/11/2022: Rochester, NY
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Guest Service Agent jobs
Being organized and detail oriented will be beneficial to maintaining records and sorting guest requests.
01/26/2022: Sarasota, FL
The best guest service representatives will have tremendous patience when dealing with guests and accommodate their every need with enthusiasm and poise.
02/03/2022: Sioux Falls, SD
Hotel guest agents spend much of their time arranging for services hotel quests request or need.
02/14/2022: Des Moines, IA
Even minor tasks, such as taking messages for guests and receiving or sending faxes may make a guest's stay more satisfactory and fall under a hotel guest agent's job description.
01/16/2022: Concord, NH
Concierge create memorable guest experiences that achieve guest loyalty and support overall service experience.
01/12/2022: Abilene, TX
Step 3: View the best colleges and universities for Guest Service Agent.
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