CAVU (formerly MAG USA) is the United States ‘go-to’ organization for delivering market-leading commercial solutions that transform customer experiences and drive revenue in airports. Our focuses are Parking Distribution, Airport Lounges, Car Parking Services and Terminal Developments.

This role will be remote and ideally based in the Indianapolis, IN, area. As a member of the CAVU team, you’ll have an opportunity to be a part of a fast-growing company that offers competitive compensation and great benefits.

Job Title: Customer Service Agent

Reports to: Customer Service Supervisor

Location: Greater Indianapolis, IN

Department: Customer Service

Position Summary

CAVU USA is a subsidiary of CAVU– the UK’s largest airport operator. CAVU expanded into the U.S. market in 2015 and, since then, we have quickly established a robust services and consulting business, which proudly supports a growing number of airports across the U.S. with a variety of premium services. Customer Service is key to our business and the Customer Service Agent would handle customer inquiries via calls and emails for Parking, Lounge, etc. questions.

Key Responsibilities

· Provide customer support through inbound/outbound calls, emails, and chat

· Work with hotel and parking partners to resolve customer inquiries

· Identify and escalate customer feedback and/or technical issues

Key Competencies

· Excellent verbal and written communication skills

· Professional phone demeanor, including the ability to stay patient and friendly

· High aptitude for problem solving and conflict resolution

· Detail-oriented and organized

· Flexibility to adapt to new and/or changing policies

Skills and Experience Required

· Minimum 2 years customer service experience

· Competency with Microsoft, including Teams and Office products

· Must have quiet workspace

· Must own recent-model Windows computer, with headset and high-speed internet connection

· Sunday to Thursday (12pm – 8pm)

Preferred Skills and Experience

· Preferred 1 year Call Center experience

Benefits

CAVU is a global business that continues to expand not only across the US, but across the world. We want to be the number one airport support service business across the U.S. and believe that great service starts with its people. Therefore, we offer great training and career opportunities. Our benefits package is one of the most generous in the industry with medical/dental/vision coverage, 401k, HSA accounts and basic life insurance to name just a few.

We are growing rapidly in the U.S. and as such can offer great career options for outstanding people!

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, actual or perceived sexual orientation, national origin, age, physical handicap, or disability as set forth in the American with Disabilities Act 1990, or Veterans Status.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

Job Type: Full-time

Job Type: Full-time

Pay: $13.52 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance
• Work from home

Experience level:

• 1 year

Shift:

• 8 hour shift
• Day shift
• Morning shift

Weekly day range:

• Weekends as needed

Work setting:

• Remote

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service: 1 year (Required)

Location:

• Indianapolis, IN (Required)

Work Location: Remote