233 Customer Service Agent Jobs in INDIANAPOLIS, IN
Indianapolis Airport Authority (IAA) is Hiring a Customer Service Agent Near INDIANAPOLIS, IN
- Work with an award-winning team that values YOU!
- Paid Childcare Reimbursements up to $10k/year
- Paid Tuition Assistance up to $5,250/year
- Generous Medical, Dental, Vision and RX
- Free Healthcare through Marathon Health
- Pet Insurance
- Up to 5% Match Retirement Plan
- Generous Paid Time Off Programs & MORE!
GENERAL SUMMARY
It is the responsibility of the Customer Service Agent to be a friendly, outgoing person who derives satisfaction from helping others through assistance to passengers and customers, while providing world class service. Duties involve providing airport information and customer service throughout the terminal complex. Meet, greet, and direct visitors in the terminal and answer general information questions about the airport and City of Indianapolis, focused mainly on times of day when in-bound and out-bound travelers’ numbers are the highest.
ESSENTIAL FUNCTIONS
- Provide information to passengers and the public concerning flight and airport information, ground transportation and route information, as well as airport retail information.
- Assist passengers, guests and people appearing in person who have deafness or who speak languages other than English.
- Identify resources to assist members of the public by continuously moving throughout the terminal, as needed.
- Project a positive and professional image of the airport and industry.
- Be pleasant and professional while executing excellent customer care and service.
- Accept and distribute lost and found items and ensure accurate records are maintained.
- Perform any other functions assigned, including tasks that may pertain to the overall cleanliness of the terminal.
- Perform all the essential functions of the job outlined above without creating a direct threat to the safety of oneself, subordinates, or other person(s) in and around the airport.
- Any other duties, as assigned.
MINIMUM REQUIREMENTS
- Graduation from a standard high school or successful completion of a high school equivalency examination or any combination of education and experience that provides the knowledge, skill and ability to perform the duties of this position.
- Friendly, outgoing person who derives satisfaction from helping others.
- Must have ability to write, read and understand, talk, see and hear.
- Effectively communicate and comprehend English, both orally and in writing.
PREFERRED REQUIREMENTS
- Minimum of two (2) years prior experience in public contact environment or airlines background.
- The ability to speak and comprehend Spanish is a plus.
PHYSICAL REQUIREMENTS
- Ability to sit, stand, walk for lengthy time periods.
- Ability to see, hear, talk, write.
- Ability to operate a computer keyboard, office equipment, and telephones.
- Ability to perform required essential job functions in with many distractions.
- Ability to communicate precisely.
WORK ENVIRONMENT
- Continuous movement
- Possible exposure to high stress situations.
- Work independently and as part of a team.
- Work among distractions.
Job Summary
Full Time
Transportation
$37k-46k (estimate)
01/18/2024
05/12/2024
indianapolisairport.com
INDIANAPOLIS, IN
200 - 500
1962
MIKE WELLS
$50M - $200M
Transportation
Related Companies
The job skills required for Customer Service Agent include Customer Service, Communicates Effectively, Transportation, Retirement Plans, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Agent. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Agent. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Agent positions, which can be used as a reference in future career path planning. As a Customer Service Agent, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Agent. You can explore the career advancement for a Customer Service Agent below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Agent for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Agent job description and responsibilities
A Customer Service Agent role focuses on providing customer support and service, ensuring optimal services and client satisfaction.
02/02/2022: Lancaster, PA
Customer Service Agent are the front-line support within organizations that sell products and services to consumers and businesses.
01/18/2022: Florence, SC
The duties and responsibilities of the customer service agent hover around building and sustaining strong and profitable business relationship with customers and potential customers.
12/23/2021: Madison, WI
Sometimes, customer service agents get calls that are easy to manage, such as a customer who simply wants to change account details, while other calls may be more challenging.
12/18/2021: Alexandria, LA
Some customer service agent jobs are sales based, meaning the agents are responsible for selling products and services or ensuring that customers continue to purchase products.
01/19/2022: Gary, IN
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Agent jobs
Although the Bureau of Labor Statistics notes that most employers don’t require a college degree for customer service agents, the majority do prefer that candidates have at least a high school diploma or GED.
01/11/2022: Evansville, IN
With customer service, customer support and customer experience, required.
01/09/2022: Youngstown, OH
When hiring for a customer service agent, communication skills are one of the first things that are looked at by the organization.
01/17/2022: Providence, RI
Agents must be trained and mentored to develop a positive approach towards handling customer queries.
01/25/2022: Newark, NJ
A customer service representative must be a good listener.
02/18/2022: Santa Cruz, CA
Step 3: View the best colleges and universities for Customer Service Agent.
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